Job Description

Job description

We are a values-driven organization that is centered around helping others and we are looking for a team member to help us as we grow. Our counseling center has been featured on many television shows including The Oprah Winfrey Show, Dr. Phil, The Doctors, Good Morning America, and have a Christian, faith-based television show on a popular Christian television network.

We are currently looking for an administrative assistant to help answer the phones, assist in processing and preparing orders, booking appointments, and much more.

As an administrative assistant, you are part of the heartbeat of our company. As the first point of contact for those seeking help, it’s imperative to this position that you embody the mission and vision of our company. Your job is to interpret client needs and offer them relevant resources or services that fit their needs. This role requires critical thinking, confidence leading clients in conversation on the phone, and in-depth knowledge about our program to cater best to client needs.

Daily and Monthly Responsibilities

• Warmly greet visitors to our facility; answer and direct phone calls promptly, and maintain office efficiency
• Handle incoming calls and inquiries with professionalism and empathy
• Perform a variety of administrative duties such as processing and preparing orders to ship with accuracy, accurately billing clients, scheduling appointments, sending invoices and schedules, opening or opening/locking up building, etc.
• Confidently guide clients to register client for our intensive retreats.
• Collaborate with other team members to accomplish team goals

Skills and Qualifications

• Detailed, organized & thorough
• Proven administrative experience
• Ability to understand and carry out general instructions in standard situations
• Ability to solve problems in standard situations. Requires basic analytical skills.
• Must be able to type 45+ words per minute
• Ability to work well with a team
• Superb written (spelling & grammar) and verbal communication skills
• Confident and comfortable answering and speaking on the phone
• Strong organizational skills
• Strong time-management skills and multitasking ability
• High attention to detail
• Proficient in Microsoft Office
• Quickbooks or an aptitude to learn new software and systems quickly
• Interpersonal skills
• Absorbs and retains new information quickly.
• Responds well to constructive feedback and committed to continuous improvement.
• Able to lift boxes occasionally (30 lbs.)
• A high level of professionalism and discretion when handling sensitive information.
• Minimum education requirement: Associates Degree
• Graphic Design experience is a major PLUS

What We’re Looking For! 

Proactive & Solution-Oriented: You are a self-starter who can anticipate needs and take initiative without waiting for direction. You have a "can-do" attitude and are committed to getting things done efficiently.

Critical Thinker with Strong Discernment: You are comfortable assessing client needs and making thoughtful recommendations based on your understanding of our services. You can navigate complex or sensitive conversations with care and clarity.

Eager Learner: There is a lot to know about our programs and services. You should be enthusiastic about learning and take the initiative to absorb and retain detailed information to best serve our clients.

Adaptable & Resourceful: Our team and responsibilities are constantly evolving, so you must be flexible and comfortable with change, always willing to grow and take on new challenges.

Client-Centered: Your empathy, excellent listening skills, and passion for helping others drive you to provide exceptional support to our clients, ensuring they feel heard and cared for.

Team Player with Independence: While you thrive in a collaborative environment, you also excel at working independently and can manage your tasks without constant supervision.

Job Type: Full-time or Part-Time

Pay: $19.00 – $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Opportunities for bonuses and raises based on performance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service or Administrative: 3 years (Required)

Ability to Commute:

• Colorado Springs, CO 80907 (Required)

Ability to Relocate:

• Colorado Springs, CO 80907: Relocate before starting work (Required)

Work Location: In person

We are excited to welcome a dedicated Administrative Assistant who will contribute to our team's success through their skills and commitment to excellence in office management.

***Please no calls. We will try to respond to your application as soon as possible.

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