Job Description

Job Summary:

Our client is seeking a After Market Product Professional to join their team! This position is located in Fort Worth, Texas.

Duties:

• Manage planning, forecasting, pricing, and aftermarket product lifecycle activities
• Oversee sales program management to ensure alignment with cross-functional teams including Sales, Product Management, Engineering, Operations, and Distribution
• Provide direct customer support, handling a high volume of inquiries via ticketing systems and seller platforms
• Navigate and utilize multiple platforms to resolve customer issues related to order tracking, delivery status, and refunds
• Respond to common customer inquiries with professionalism and efficiency
• Process special orders and manage Workforce Management tickets accurately and promptly
• Work independently, including weekend coverage and alternate shifts, ensuring seamless customer experience across global time zones
• Collaborate with internal teams to identify and implement process improvements for customer care and order management
• Maintain detailed records and reports using SAP, Excel, and Order Management tools
• Communicate clearly and effectively in both written and verbal formats to customers and team members

Desired Skills/Experience:

• Proven experience in aftermarket product management, sales support, or similar role
• Strong background in customer service, handling ticket-based queries in a fast-paced environment
• Proficiency with SAP, order management systems, and Microsoft Excel
• Ability to independently manage workload and cover weekend/alternate shifts
• Excellent written and verbal communication skills
• Demonstrated ability to work cross-functionally with internal teams
• Comfortable navigating multiple platforms to resolve customer queries
• Highly organized, detail-oriented, and capable of managing competing priorities
• Solutions-oriented mindset with the ability to handle complex or ambiguous customer issues
• Experience managing WFM tickets and processing special orders is a plus

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$26.25 - $37.50 (est. hourly rate)

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