1. Assist the overseas service director in formulating overseas after-sales strategy and overall service system planning, and establish a sound overseas service system according to the company's overseas after-sales business and objectives;
2. Formulate regional spare parts plan according to spare parts reserve strategy, and track the guarantee of spare parts plan;
3. Quarterly inventory of spare parts, timely handling of existing problems, timely warning of found risks; Do daily spare parts management.
4. Network planning and implementation. Responsible for the construction and operation management of overseas regional service stations, and make promotion plans according to market demand and service network development plan;
Development and daily management of regional service points within the jurisdiction;
5. In order to meet market demand, build a service network, manage local service resources well, and ensure the timeliness and effectiveness of services: formulate regional service network development plans and implement them in accordance with the development plans; Make market demand arrangements to ensure that market demand is timely and effective; Do a good job in customer satisfaction management.
6. Team management: responsible for the establishment of overseas after-sales teams, personnel assessment, and the formulation and implementation of performance plans; Responsible for the team structure planning and members formation according to the overseas after-sales service department;
7. Responsible for overseas regional customer management, information management, cost management and policy research. Information management: responsible for the reception, confirmation, feedback and processing of front-end market information;
8. Responsible for other related work: regularly attend department meetings, report work status, accept work arrangements, and be responsible for the implementation progress of personal and regional responsibilities; Participate in pre-sale bid review, review agreement content, avoid project delivery risks and after-sales risk points; Complete other tasks assigned by company and department.
Bachelor degree or above, with communication skills in (Chinese or Cantonese )and English ;
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