A retail employer in the Cincinnati area is seeking an Alarm Dispatcher / Alarm Center Specialist to provide critical monitoring and support for security systems across retail, office, and distribution facilities. This role ensures timely and accurate handling of alarms and related security functions in a 24/7 environment, safeguarding people, property, and assets. The Alarm Center Specialist will monitor alarm signals, manage PIN codes and fire panels, and coordinate emergency response actions. This position requires strong technical aptitude, attention to detail, and the ability to maintain composure in high-pressure situations. Reporting to the Alarm Center Supervisor, the Specialist plays a key role in operational continuity and customer service excellence.
Required Skills & Experience
- Previous experience in a support role (help desk, technical support, or high-level customer service).
- Experience walking customers through processes and procedures.
- Ability to work weekends, holidays, and any shift in a 24/7 environment.
- Accuracy, attention to detail, and ability to prioritize multiple tasks.
Nice to Have Skills & Experience
- Experience with alarm systems and fire panel management.
- Previous alarm monitoring experience.
Key Responsibilities:
- Monitor and respond to intrusion, fire, panic, refrigeration, and duress alarms according to established protocols.
- Contact local police and fire departments for dispatch and relay accurate information.
- Manage PIN codes and fire panel configurations to maintain system integrity.
- Answer incoming calls from associates and business partners, providing clear guidance and support.
- Maintain stable performance during high-stress or emergency situations.
- Collaborate with field technicians, store teams, and vendors to resolve issues promptly.
FRAME is an American fashion brand renowned for its collections in denim, cotton, leather and cashmere. The companys founders Erik Torstensson and Jens Grede strive to design a modern versatile wardrobe through signature denim fits, cotton shirting and coveted leather...
...application Schedule: Day Shift - 8, 10, 12 ; No call requirement Case Types: Urology, Endo, Ortho, gastro and general ; No OB EMR: Cerner Get To Know The Area Education & Texas Tech University Lubbock is often associated with Texas Tech University (...
...Pride Health is hiring a Medical Assistant support our clients in the medical facility. This is a temporary assignment opportunity and a great way to start working with a top-tier healthcare organization! Job Type : Contract Location- Trafalgar, IN Shift- Days...
...We are looking for organized, service-oriented individuals to join our team as Remote Travel Consultants . This role focuses on helping clients research, plan, and book travel experiences including vacations, cruises, honeymoons, destination weddings, and group trips...
...visit our website: Role Description We are seeking an entry-level Specimen Processing Assistant to support our diagnostic... ...Prepares samples for processing. Uses various laboratory computer systems for labeling, inquiry, results as needed. Disposes...