Amazon E-Commerce Manager Job at Sleepyhead, Scottsdale, AZ

dE82enY4NW50MDVUMUhMd2pqV2hDdWp1NXc9PQ==
  • Sleepyhead
  • Scottsdale, AZ

Job Description

Job Description

About Us:

Sleepyhead is a premium sleep solutions company based in Old Town Scottsdale, Arizona, committed to revolutionizing sleep comfort with innovative, high-quality products. Specializing in mattress toppers, we pride ourselves on providing our customers with the best sleep experience possible. We are looking for a skilled Amazon E-Commerce Manager to join our team and take charge of all aspects of our Amazon marketplace presence. This role will oversee our Amazon account operations, including advertising, shipping, and managing high-level customer order issues, driving growth and ensuring a seamless experience for our customers.

Job Description:

As an Amazon E-Commerce Manager at Sleepyhead, you will be responsible for managing and optimizing all aspects of our Amazon presence. From overseeing PPC ad campaigns to ensuring smooth fulfillment and handling complex customer order issues, you will be at the forefront of our Amazon strategy. This role is crucial in ensuring Sleepyhead’s success on Amazon, driving sales growth, and maintaining an excellent customer experience.

Key Responsibilities:

  • Amazon Account Management: Oversee the entire Amazon account, including inventory management, listings, and compliance with Amazon policies and guidelines.
  • Campaign Management: Develop and optimize Amazon PPC, Sponsored Products, and Sponsored Brands ads to drive targeted traffic, enhance product visibility, and increase sales.
  • Customer Order Support: Manage high-level customer order issues, such as delivery delays, damaged items, and complex returns, ensuring timely resolutions and customer satisfaction.
  • Shipping and Fulfillment Management: Ensure timely and accurate shipping of orders, monitor FBA inventory levels, and address any shipping issues or delays.
  • Performance Analysis: Analyze sales data, ad performance, and customer behavior, and generate reports to inform strategic decisions and optimize overall account performance.
  • Market Research: Stay updated on industry trends, competitor strategies, and Amazon policy changes to identify new opportunities for growth and innovation.

Qualifications:

  • Experience: 3+ years of hands-on experience managing Amazon Seller Central accounts, including PPC campaigns, shipping, and customer support.
  • Skills: Proficiency in Amazon Advertising Console, Amazon Seller Central, and Amazon Vendor Central.
  • Knowledge: In-depth understanding of Amazon SEO, PPC strategies, and fulfillment processes (FBA, FBM).
  • Analytical Abilities: Strong ability to analyze data and generate actionable insights to optimize account performance.
  • Customer-Centric: Excellent problem-solving skills for managing and resolving high-level customer order issues effectively.
  • Communication: Strong written and verbal communication skills with attention to detail and clarity.
  • Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

If you're passionate about e-commerce and excited to take ownership of an Amazon account to drive growth and customer satisfaction, we'd love to hear from you. Join Sleepyhead and help us lead the way in the sleep solutions industry!

Job Tags

Similar Jobs

Eisen Design House

Junior Interior Designer Job at Eisen Design House

 ...About Eisen Design House Eisen Design House is a high-end residential interior design studio renowned for its bespoke, timeless, and...  ...highest level. We are seeking a creative and detail-oriented Junior Interior Designer to join our team. This role is ideal for an... 

SESCO Cement Corp.

Industrial Engineer Job at SESCO Cement Corp.

 ...Job Description: Industrial Engineer The purpose of this position is to develop and sustain efficient operational methods for engineering, manufacturing, and supply chain that improve profitability. This position is responsible for calculating and maintaining production... 

NCS360

Regional Sales Director Job at NCS360

 ...previous endeavors (business, sports, academics, other), and connections in the apartment world are helpful attributes.This is a remote position, so working from a home office and the ability to self-manage is required. Responsibilities Prospecting for new clients... 

Net2Source (N2S)

Facets tester Job at Net2Source (N2S)

 ...experience in Facets application Claims Billing Membership Provider Excellent analytical and communication skills Strong team leading experience from onsite including onsite offshore coordination Good stakeholder management skills including reporting skills... 

Pocketbook Agency

Office Manager for Retail Company Job at Pocketbook Agency

 ...friendly Office Manager for a successful and fast growing e-commerce company based in Hollywood, Los Angeles. You will be the first point of...  ...visibility for key team Partner with People & Culture on new hire prep tasks, including paperwork and building/parking card setup,...