Amazon E-Commerce Manager Job at Sleepyhead, Scottsdale, AZ

dE82enY4NW50MDVUMUhMd2pqV2hDdWp1NXc9PQ==
  • Sleepyhead
  • Scottsdale, AZ

Job Description

Job Description

About Us:

Sleepyhead is a premium sleep solutions company based in Old Town Scottsdale, Arizona, committed to revolutionizing sleep comfort with innovative, high-quality products. Specializing in mattress toppers, we pride ourselves on providing our customers with the best sleep experience possible. We are looking for a skilled Amazon E-Commerce Manager to join our team and take charge of all aspects of our Amazon marketplace presence. This role will oversee our Amazon account operations, including advertising, shipping, and managing high-level customer order issues, driving growth and ensuring a seamless experience for our customers.

Job Description:

As an Amazon E-Commerce Manager at Sleepyhead, you will be responsible for managing and optimizing all aspects of our Amazon presence. From overseeing PPC ad campaigns to ensuring smooth fulfillment and handling complex customer order issues, you will be at the forefront of our Amazon strategy. This role is crucial in ensuring Sleepyhead’s success on Amazon, driving sales growth, and maintaining an excellent customer experience.

Key Responsibilities:

  • Amazon Account Management: Oversee the entire Amazon account, including inventory management, listings, and compliance with Amazon policies and guidelines.
  • Campaign Management: Develop and optimize Amazon PPC, Sponsored Products, and Sponsored Brands ads to drive targeted traffic, enhance product visibility, and increase sales.
  • Customer Order Support: Manage high-level customer order issues, such as delivery delays, damaged items, and complex returns, ensuring timely resolutions and customer satisfaction.
  • Shipping and Fulfillment Management: Ensure timely and accurate shipping of orders, monitor FBA inventory levels, and address any shipping issues or delays.
  • Performance Analysis: Analyze sales data, ad performance, and customer behavior, and generate reports to inform strategic decisions and optimize overall account performance.
  • Market Research: Stay updated on industry trends, competitor strategies, and Amazon policy changes to identify new opportunities for growth and innovation.

Qualifications:

  • Experience: 3+ years of hands-on experience managing Amazon Seller Central accounts, including PPC campaigns, shipping, and customer support.
  • Skills: Proficiency in Amazon Advertising Console, Amazon Seller Central, and Amazon Vendor Central.
  • Knowledge: In-depth understanding of Amazon SEO, PPC strategies, and fulfillment processes (FBA, FBM).
  • Analytical Abilities: Strong ability to analyze data and generate actionable insights to optimize account performance.
  • Customer-Centric: Excellent problem-solving skills for managing and resolving high-level customer order issues effectively.
  • Communication: Strong written and verbal communication skills with attention to detail and clarity.
  • Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

If you're passionate about e-commerce and excited to take ownership of an Amazon account to drive growth and customer satisfaction, we'd love to hear from you. Join Sleepyhead and help us lead the way in the sleep solutions industry!

Job Tags

Similar Jobs

Construction Industry Education Foundation

Marketing Director Job at Construction Industry Education Foundation

 ...providing an online plan room, education and safety training, and government advocacy. SRBX and CIEF have 18 full-time employees and seven...  ..., and demand generation Manage press releases, public relations, and earned media, ensuring a consistent and positive organizational... 

Roundglass

Content and Briefs Writer Job at Roundglass

Position Title: Content & Briefs Writer Location: Bellevue, WA Position Type: Regular, Full-Time Who we are: At Roundglass, our mission is to inspire and enable a wholistic wellbeing movement that nurtures individuals and communities alike. We do this through...

V Group Inc.

Lead Java Developer Job at V Group Inc.

 ...~60 months experience developing, implementing and integrating systems related to criminal justice processing at the state or federal level (including but not limited to: disposition processing, fingerprint identification processing, criminal history updating).... 

The Shine Lab LLC

Delivery Driver Job at The Shine Lab LLC

INDEPENDENT CONTRACTOR - DELIVERY DRIVER JOB DESCRIPTION: The Shine Lab LLC is seeking reliable, motivated, and professional Independent Contractor Delivery Drivers to complete local deliveries using their own personal vehicles. This contract-based 1099 position offers...

Guthrie

Care Companion II - Nursing Unit PRN - Full Time Job at Guthrie

 ...7. Maintain and respect the patients responsibility, privacy, and dignity. 8. Demonstrates behavior appropriate to keeping the patient relaxed. Other Duties: 1. Participates in performance improvement activities to improve service and care. Rev: 11-15-2024