There aren’t many home service companies, let alone appliance repair companies, who have a brand like The Appliance Doctor . After decades in the Atlanta market, The Appliance Doctor is still growing as they have become the trusted source for both repairs and new appliances for Atlanta homeowners.
Our commitment to providing excellent, personal service as well as full service (both repairs and sales of new appliances) is why the company continues to grow. Every decision made is based on whether it enhances the customer experience. As a result, their customers are loyal and refer The Appliance Doctor to others.
Once fully onboarded in the systems and processes of The Appliance Doctor, technicians love that they work rather autonomously. In fact, technicians take their trucks home; parts are delivered to technicians each day. It’s easy, seamless and there’s no micro-managing. We hire those who trust and respect our commitment to accountability and top-notch service for our valued customers and in turn, appliance techs work independently with support as needed.
If this sounds like a company and culture that you’d like to be a part of, please read on.
What’s In It for You
● Average annual salary range: $67000-$77000 (includes base plus regular bonuses).
● Paid Training for 2+ weeks for experienced technicians to learn the company’s processes and protocols.
● Option to work weekends, if desired. Includes Overtime + Bonus.
● Paid Holidays (6 major holidays).
● PTO - 2 weeks in the first year.
● Access to AFLAC insurance plans.
● Opportunities to grow in pay and/or position.
● Truck and gas card provided. (Trucks are taken home.)
● Training meetings every six weeks.
● Hat and company shirts provided.
● Appointments booked in Service Titan for you (up to 7-8 appointments per day).
● A culture where respect and autonomy are valued and provided.
Skills/Requirements
● Minimum of 3 years of experience as an Appliance Technician.
● Must have an EPA certification, with sealed systems and high-end appliance experience.
● Knowledge of how to repair specialty brands like SubZero, Viking, Wolf, Bosch, and Thermador.
● Able to repair all major appliances including refrigerators, washers, dryers, freezers, dishwashers, stoves, microwave ovens, wall ovens, garbage disposals.
● Clean driving, background check and drug test.
Responsibilities
● Must be able to be at customers’ homes from 8am to 5pm Monday through Friday.
● Arrive to appointments dressed in company attire and looking clean and professional.
● Able to efficiently serve up to 6-8 homeowners per day.
● Care for the truck and handle maintenance as needed to keep it running smoothly. (The company will pay for upkeep, but you need to take it or let the office know.)
● Review appointments for the next day.
● Treat customers with integrity. respect, kindness, and professionalism.
Attributes
● Positive, can-do attitude.
● Flexible and helpful.
● Kind to others and gives people the benefit of the doubt.
● Punctual and professional.
● Decisive and able to problem-solve autonomously.
● Pleasant personality.
● Strong listening skills.
● Self-driven and hardworking (no stone left uncovered mentality).
● Open with an attitude of always learning.
● Confident to ask for help when needed.
● Efficient with time and effort.
● Confident, yet humble enough to know when to ask for help to keep things moving along.
● Team player – willing to help teammates if they have a question about how to do something.
To conclude, turnover is low at The Appliance Doctor and two examples of this are that the Parts Manager and Operations Manager have both been with the organization for over 25 years. The team works well together and learns from the best. The founder still enjoys training and onboarding technicians.
With this team – it’s all hands-on deck. The company operates like a well-oiled machine. If this supportive, team environment and culture sound attractive to you, we’d love for you to apply but ONLY if you have experience as a residential appliance technician.
Thank you for your interest and consideration in The Appliance Doctor, an equal opportunity employer.
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