Job Description

Job Description

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster . Designated as point of contact to borrowers, clients and various vendors for claims that have been filed . Answer and respond to telephone inquiries from clients and borrowers.

Responsibilities:

• Answer and respond to telephone inquiries from clients and borrowers
• Request status updates from vendors (i.e. appraisers, skip-tracers)
• Obtain missing information on files by contacting appropriate contact via phone, fax or email
• Ensure files have required information and documentation before going to the adjuster
• Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
• Document files with pertinent information
• Knowledge of claims processing required
• Knowledge of Collateral Protection Insurance helpful
• Insurtrak knowledge helpful
• Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer ) required
• Typing of 45 wpm
• Good attention to detail
• Ability to multi-task
• Good verbal and written communication skills
• Good time management and organizational skills

Experience/Education:

• High School Diploma or equivalent required
• Previous experience working in a claims environment required
• 1-3 years of general office experience required

Job Tags

Similar Jobs