Job Description

Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma. Complete Care and its family of practices are characterized by core competencies of cultural, clinical, and operational excellence. We strive to meet every patient's individual needs with skillfulness and professionalism.  

Job Description : Empathetic individuals with unparalleled work ethic and attention to detail. Did we describe some of your attributes? If so, keep reading. Complete Care is looking for the best of the best to assist us in serving our patients who have physical injuries as a result of trauma. As a New Patient Coordinate, you will serve as the main point of contact for new patient callers, triaging their needs, all while exemplifying our core competencies of cultural, clinical, and operational excellence. We strive to meet every patients' individual needs with skillfulness and professionalism.  

Responsibilities 

• Schedule new patients courteously and efficiently. (Schedule, reschedule, and cancel appointments) 

• Properly educate patients to ensure they are engaged in their upcoming appointments. 

• Possess exemplary phone etiquette.

• Ability to perform individually and as a team member.

• Accurately assess patient needs based on their injuries, previous treatment, and current symptoms. 

Requirements 

• Prior Phone Sales experience is a plus.
• Experience with a Multi-Line Phone System. 
• Experience with a CRM is a plus. 
• Bilingual/ Spanish Speakers are needed. 
• Excellent communication and interpersonal skills, with a genuine ability to connect with patients
• Proven sales experience & healthcare experience is a bonus
• Strong organizational skills and attention to detail to what matters and not get stuck in the minutia
• A passion for helping others and making a positive impact on patient health and well-being

Benefits 

• Comprehensive training programs 

• Health, Dental, and Vision benefits 

• Life Insurance 

• 401K

• Flexible Spending Accounts 

What's In It For You 

Aside from providing competitive benefits, we set our team and its members up for success starting on day one. You will attend an in-depth, full-time training program followed by continued guidance from a mentor and supervisor. As the company continues to grow and build toward being a national platform, so do the career opportunities. We provide all the necessary tools, so all you have to provide is a strong work ethic and drive!

Hours of Operation : Monday- Friday, 11:00 a.m. - 7:00 p.m.

Future Growth : With 27 locations, we serve patients in 10 counties throughout Central Florida. Complete Care is building toward being the national platform for treating the injured in a fully integrated health system while continuing to maintain our unmatched patient-centric pillars of ethics, diligence, and clinical expertise. We look forward to continuing to serve our patients with the care they deserve.  

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