Bilingual Front Desk/Customer Service Job at WorkSource Oregon, Salem, OR

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  • WorkSource Oregon
  • Salem, OR

Job Description

A current iMatchSkills® account is required prior to referral to the employer.

To apply, email your current resume to: MidValleyBusinessReps@employ.oregon.gov. {Please include the job title & listing ID 4402089 in the subject line of your email}.

Insurance company looking for a dedicated individual to fill the position of a full time Front Desk/Customer Service Representative.

The ideal team member will be providing superior service to clients by promptly responding to their inquiries and addressing their individual needs and preferences. This is a high-pressured, fast-paced environment and the company is looking for an individual with a positive attitude who is hard working, ethical, organized, detail oriented, coachable, interacts with others effectively, and is able to prioritize and manage workflow.

Minimum Requirements:

- At least 18 years of age

- High school diploma or GED

- Bilingual English and Spanish to communicate insurance information to monolingual Spanish customers

Preferred (Not Required):

- At least 1 year of customer service experience

Job Duties:

- Answer phones

- Review and process applications for new business

- Create client files

- Answer client questions about billing and take payments

- Process cancellations

- Process incoming mail

- Electronic delivery of policies

- Work directly with mortgage companies and financial institutions

- Document review

Employer Notes:

- Employer conducts a drug test and background check

Hours and Wage

- Monday through Friday 9:00 am - 5:30 pm with a 30 min lunch

- $20 to $22, depending on experience

- Benefits include medical (80 % paid by employer for employee), dental (100% paid by employer for employee) and vision after 60 days. 401(K) after 1 year, profit sharing and paid time off (1-2 years: 40 hours; 3-5 years: 80 hours, 5+ years 120 hours)

Language skill requirement or preference: Fluency in reading, writing, and speaking Spanish is required for this position to effectively communicate and assist Spanish speaking clients, ensuring clarity in policy explanations, documentation, and customer service.

Job Tags

Full time, Monday to Friday,

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