Job Description

Job Description:

The Receptionist provides escrow services for residential, resale, new construction, and refinance transactions. This role is responsible for facilitating real estate transactions by delivering exceptional customer service and proactive communication to both internal and external stakeholders throughout the closing process.

Key Responsibilities:

• Answer and direct phone calls to the appropriate team members in a professional and courteous manner.
• Greet all in-office clients warmly, creating a welcoming atmosphere.
• Receive, review, and process all incoming shipments, scanning documents into appropriate files and coordinating timely outgoing shipments.
• Assemble and prepare necessary documents for transaction files.
• Adhere to standard procedures and guidelines to maintain consistency and accuracy.
• Collaborate effectively with team members, understanding how tasks integrate with broader team objectives.
• Work independently with minimal supervision while managing workload effectively to meet deadlines.
• Perform additional duties as assigned by management to support office and team needs.

Essential Requirements:

• Experience in a similar role preferred
• Familiarity with real estate transaction documentation is a plus.
• Strong organizational skills, attention to detail, and adaptability to shifting priorities.
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment and collaborate effectively with cross-functional teams.

Benefits & Perks:

• Medical, dental, and vision insurance coverage
• 401(k) Plan
• Flexible PTO policy
• Competitive compensation

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