Job Description

A client of The Intersect Group is seeking a Brand Ambassador to add to their team to work alongside growth operations and marketing on promotion of their services and specifically their mobile application.

Responsibilities:

• Act as the face of the company in the community, promoting and representing the brand at local events, festivals, and community engagements.
• Drive Downloads of the company's mobile application and increase customer engagement
• Collaborate with cross-functional teams to organize and execute brand activation events and promotions.
• Support front-line operations by providing exceptional customer service and ensuring a positive guest experience.
• Lead and mentor team members, fostering a culture of hospitality, teamwork, and dedication to service excellence.
• Help support scheduling and organization of events and partnerships
• Improve on current processes and ideate new activations and tactics for growth.
• Support managing of activation budget.
• Get “hands dirty” being in the middle of events, etc.

Experience and Skills:

• Passionate about delivering exceptional customer experiences with a genuine desire to serve.
• Strong communication and interpersonal skills
• Self-driven, positive, and enthusiastic with a team-oriented mindset.
• Prior experience in customer-facing roles, hospitality, or food service preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Creative thinker with strong problem-solving abilities and adaptability.
• Strong attention to detail.
• Use of Microsoft 365 software suite.
• Outgoing and energized by contact with new people.
• Willing to travel and work odd hours. (Occasional overnight trips; Travel & Hotel are covered.)
• Willing to solve problems on the fly.
• Operationally minded – building new processes, and iterating on current processes.
• Strong administrative/organizational skills.
• Willingness to learn new skills.
• Desire to grow in role.
• Always seeking to improve processes and operations.

Nice to Haves:

• Has previously organized events attended by +100 people.
• Data Analysis (Excel, SQL, PowerBI, Data Visulization)
• Marketing (Event Marketing, Social Media Marketing, CRM)
• Prior work representing a mass market brand to customers.
• Previous Brand Ambassador roles.

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