Job Description

Role: Business Analyst

Location: Irving, TX 75063, Onsite

Duration: Long term project


Overview:

This role will help define and execute Client's strategy to create an exceptional experience for our client restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how Client supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with Client

Key Responsibilities:

• Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
• Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
• Design new programs and offerings to surprise and delight our restaurant partners
• Create pitch materials for merchant promotional packages and special partnerships offerings
• Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
• Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams

Qualifications:

• Bachelor's degree or higher; ideally in Business, Marketing, Operations Management, or related fields
• 3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
• Proven ability to work cross-functionally and deliver impactful results.
• Prior experience at delivery marketplaces or other two-sides marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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