Job Description

Vaco Atlanta is working with an impressive client based in Kennesaw, GA looking for a dynamic Call Center Manager to join their team in a DIRECT HIRE position. This individual will be a key partner on the Call Center team to properly serve customers and fulfill the company's promise of reliability. Only candidates who live in the metropolitan Atlanta area will be considered since in-office work is required.

RESPONSIBILITIES

• Drive efficiency and effectiveness with in-house call center agents
• Lead transformation of team into a high-performing, sales driven team
• Provide oversight in all aspects of customer service, building a culture of excellence
• Adjust staffing to meet seasonal demands
• Ensure call center meets targeted KPIs
• Implement sales training programs for CSR team
• Develop team members
  

REQUIREMENTS

• Bachelor's degree is REQUIRED
• 12+ years call center experience with 5+ years in a supervisory position is REQUIRED
• Must possess strong analytical and motivational skills
• Excellent customer service skills required
• Strong verbal and written communication
• Great attitude and solid leadership skills
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Tags

Seasonal work, Live in, Work at office, Local area,

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