Call Center Representative Job at TORQ Coatings, Lombard, IL

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  • TORQ Coatings
  • Lombard, IL

Job Description

Exciting Career Opportunity: Call Center Agent

Location: Lombard, IL

Compensation: $19-$21/hr

Job Type: Part-Time, Onsite

Industry: Consumer Services / Construction / Customer Service

Why Join Us?

TORQ Coatings is seeking reliable, coachable Call Center Agents to join our inbound/outbound lead management team. This role is the heartbeat of our sales process, ensuring every prospective customer receives a world-class first impression. What sets us apart:

  • High Earning Potential: $19-$21 per hour
  • Monthly Bonuses: Earn an extra $150/month by hitting team-wide quality and speed goals
  • Professional Growth: Comprehensive training on our "Torq Touch" communication standards
  • Stability: A key role in a rapidly scaling business that values discipline and reliability
  • Culture: Work in an environment built on T.O.U.G.H. values where team success is celebrated

Your Role: What You'll Be Doing

  • Answer inbound calls within 60 seconds, following high-standard communication protocols
  • Convert leads into qualified appointments for our Design Consultant team using proven scripts
  • Proactively follow up on missed leads, voicemails, and aging leads to maximize conversion
  • Maintain 95%+ accuracy in CRM documentation (BuilderPrime) using our 5-Point Note System
  • Build immediate trust with customers through warm, clear, and confident phone presence
  • Support the team during call spikes to ensure no lead is left behind

Minimum Requirements

  • 1-2+ years of experience in customer service, call center, or inbound/outbound sales
  • Strong technical proficiency; comfortable navigating CRM systems like BuilderPrime or JobNimbus
  • Proven ability to follow scripts and workflows consistently without cutting corners
  • Exceptional phone presence - able to sound natural, professional, and warm while multitasking
  • High level of reliability and discipline regarding schedules and shift attendance
  • A coachable mindset with the ability to accept and implement feedback immediately

Compensation & Schedule

  • Earnings: $19-$21/hr
  • Benefits: Monthly team bonuses ($150), career development, and a culture built on T.O.U.G.H. values
  • Schedule: Part-Time (20-32 hours/week), Onsite in Lombard, IL

Our Core Values

  • TENACITY: We push through challenges
  • OWNERSHIP: We take responsibility for results
  • UNITY: We win together, not alone
  • GRIT: We put in the sweat that earns respect
  • HEART: We love what we build & who we build it for

Ready to Build Your Career While Making a Local Impact?

This isn't just a phone role—it's your opportunity to be the face of TORQ Coatings and drive the growth of a premium brand. Join our team and take your career to the next level in a company that values craftsmanship, leadership, and professional excellence.

#CallCenterAgent #CustomerService #HiringLombard #AppointmentSetter #JobOpening #CustomerSuccess #SalesSupport #LeadManagement #HiringImmediately #PartTimeJobs #CareerGrowth #ConstructionIndustry #LombardIL #CustomerSupport #JoinOurTeam

Job Tags

Hourly pay, Local area, Immediate start, Shift work,

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