Job Description

Patient Support Center Supervisor

Location: Overland Park, KS

Schedule: Monday–Thursday 8:00 AM – 5:00 PM, Friday 8:00 AM – 3:30 PM

About the Role

The Patient Support Center Supervisor plays a key role in managing the daily operations of the Patient Assistance Center. This individual is responsible for supervising staff, ensuring compliance with internal procedures, and maintaining high levels of customer satisfaction. The Supervisor must lead by example, demonstrating strong leadership, motivation, and training capabilities.

Key Responsibilities:

• Overseeing team of 8-10 collectors
• 80% coaching, training, and managing staff
• 20% taking calls to assist with volume or process auditing
• Hire, train, and coach representatives to maximize performance and productivity.
• Assign daily tasks, manage workflow, and step in to assist with calls when needed.
• Monitor team metrics including call times, unavailable time, wrap-up time, and collection commitments.
• Identify workflow issues and propose solutions to management.
• Foster a positive, motivating, and high-performing work environment.
• Maintain compliance with department procedures and policies.
• Perform other duties as assigned by management.

Required Qualifications:

• High school diploma or equivalent.
• Experience as a frontline production employee, such as a collections representative.
• Prior experience in medical billing preferred.
• Proficiency with Microsoft Office and Windows-based applications.

Preferred Qualifications:

• First-party collections experience.
• Previous supervisory experience in a collections or call center environment.
• Background in healthcare or medical collections.

Why Join Us:

• High-investment leadership culture: management values opinions from all levels.
• Opportunity to coach and develop a strong team of professionals.
• Structured 90-day ramp-up plan with hands-on training and co-management support.
• Fun, engaging environment with contests and team-building initiatives.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

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