Job Description

About Us

Keystone started in 1983 when four independent insurance agencies teamed up to pool their experience and expertise. Today, that passion and spirit that started Keystone continues. Growing to over 300 independent agency partners, Keystone provides its agents with a community of like-minded agencies, industry expertise, and access to specialized products for their clients. For insurance carriers who want to develop relationships with independent agencies, Keystone offers a network of quality independent agencies and an innovative approach that aims to tap new markets and develop new products. For individuals, families, and businesses that are looking for insurance coverage and financial services, Keystone offers a consultative approach to help independent agents develop the right coverage for their clients’ needs, with specialized pricing and coverage from insurance carriers.

Our Risk Management Division works with agents and their clients to improve their risk profiles, with specializations in Workplace and Fleet Safety, Human Resources, and Claims Management. The Risk Management Division is seeking new team members to help fuel our growth and provide superior service to our valued clients.

Claims Coordinator

Position Summary:

The Claims Coordinator provides support to clients and the internal claims team with new claims intake, claims reporting, and ensures client information is accurate in the CRM. The Claims Coordinator works as a liaison between the client base and Keystone internal stakeholders to help ensure quality services are delivered.

Responsibilities:

• New Claims Intake - Carrier filing, set up in Salesforce, and assign a Claims Consultant
• Loss Run Coordination - Monthly requests to Agents/Clients, review for accuracy/missing data against claims of open/closed files in Salesforce, and email notifications to Claims Consultant
• Assist in new client on-boarding process
• WC Panel Management - Request new client physician panels, update, review, and save to client folder, email client postings, client panel renewal updates
• WC Policy Renewal Information - Update Salesforce and track data
• Claims Fax Distribution - Distribute to the team
• Claims Medical Bill Processing - Send billing to Carrier and save/document into claims folders
• Perform other duties as assigned by the Director of Claims

Qualifications:

• High School Diploma
• Any claims experience within the insurance industry highly desired
• Strong computer skills; proficiency with Microsoft Office
• Strong interpersonal skills
• Exceptional verbal and written communication skills
• Organizational and time management skills
• Strong attention to detail and quality
• Ability to be flexible and adapt to the dynamic nature of the position
• Ability to foster and maintain relationships

Hours: Monday-Friday, 8:00am-5:00pm EST

Office Location: 7562 State Route 30, Irwin, PA 15642 (Remote Work Options Available)

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

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