Job Description

As the Computer Operator, you will be responsible for general technical support of our data systems. Be willing to work flexible shifts (night or day)as it is a 24/7 operation and local to the data center as this is an on-site position.

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit
• Supports local testing and Policies & Procedures
• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications:

• High School diploma or equivalent required
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)
• Must be able to supervise and solve multiple technologies

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"​• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.

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