Job Description

Summary

Our client in the telecommunications industry is looking to hire a Corporate Trainer to equip inside sales, dispatch, and field technician teams with the skills needed to deliver exceptional customer service experiences. This role designs and leads engaging, primarily in-person training focused on customer service, sales techniques, and system operations. The trainer develops clear process documentation and training resources, serves as a Subject Matter Expert (SME) in sales methods and system workflows, and helps drive a culture of continuous learning and operational excellence.

This person must reside in GA or SC as they will be traveling throughout GA and SC to lead in-person trainings and work remotely otherwise.

Responsibilities:

• Deliver, update, and evaluate training for new hires and existing frontline employees.
• Create and maintain procedures, system guides, and process documentation.
• Support new-hire onboarding in collaboration with cross-department partners.
• Teach effective sales strategies, customer engagement skills, and upselling techniques.
• Provide coaching on product knowledge and competitive positioning.
• Use performance data to identify skill gaps and tailor training accordingly.
• Build and maintain digital resources and online system documentation.
• Work with IT and corporate teams to test and refine training content.
• Participate in process improvement initiatives and coordinate with service-impacting departments.
• Measure training effectiveness through feedback and performance results.
• Consult with leaders to identify training needs and propose solutions.
• Recommend process improvements that enhance efficiency and customer satisfaction.

Qualifications:

• Ability to travel 50%–75% for in-person training.
• Bachelor’s degree in business, education, communications, or related field.
• Prior in-person and remote teaching/training experience.
• Experience in corporate training, preferably in sales or systems-focused roles.
• Experience creating training materials, documentation, and online support resources.
• Background in inbound/outbound or face-to-face sales.
• Experience with Microsoft SharePoint and the broader Microsoft product suite.
• Experience with online learning platforms and digital content creation.
• Strong customer service orientation and ability to manage challenging interactions.
• Effective collaboration and teamwork.
• Excellent written and verbal communication.
• Strategic and change-management mindset.
• High attention to detail and commitment to quality.

Compensation & Benefits:

• $45,000-75,000/year
• Health, dental, and vision benefits
• Hybrid work schedule
• Gas reimbursement

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