CSR - Call center Representative - Tier Job at Russell Tobin, Syracuse, NY

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  • Russell Tobin
  • Syracuse, NY

Job Description

Description:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

$17/hr pay rate ($18 pay rate for bilingual in Spanish)

Location: East Syracuse - NY

Schedule is Monday to Friday, 8am - 5pm.

Job Tags

Monday to Friday,

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