Customer Care Manager Job at Insight Global, Bluffton, SC

dE9xMXNNQmh1MDFXMVhEMWpEaW9CdWpwNXc9PQ==
  • Insight Global
  • Bluffton, SC

Job Description

Title : Customer Care Manager

Location : Bluffton, SC

Type : 6-month contract (Potential to convert permanent)

Model : Onsite- Work in office and at home sites

Pay : $25/hr-$30/hr

Day to Day

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market.

Responsibilities:

  • Manage escalated and large warranty issues for closed homes, including insurance/litigation
  • Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Determine trade accountability for back charges and P.O.’s.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Partner with other Customer Care Managers to address escalated homeowner concerns.
  • Manage, contain, and continuously improve warranty spend.
  • Participate in Lean initiatives to improve overall efficiencies of the Division.
  • Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.

Must Haves

  • 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past – can be construction, car dealerships, property mgmt., community mgmt., etc)
  • Experience working with subcontractors, vendors, or trade partners
  • Ability to manage warranty/customer service processes in a high volume, fast paced environment

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, For subcontractor, Work from home,

Similar Jobs

Nexreq

Fire Protection Engineer Job at Nexreq

 ...Qualifications Experience in designing fire alarm and/or fire protection systems and creating detailed drawings Hydraulic or voltage-drop calculations NICET Certification Knowledge of local fire protection codes and regulations Proficiency in using CAD... 

Element Care

Interpreter - Khmer speaking Job at Element Care

Great Life work Balance position with excellent benefits! The Interpreter provides language interpretation services between limited English proficient speaking patients/families and the sites care providers. This is a full or part time position. Hours of operation...

Outlier AI

Digital Production Assistant (Remote) Job at Outlier AI

 ...additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for... 

Grimco, Inc.

Local Delivery Driver Job at Grimco, Inc.

 ...Company Description Do you want to work for a company where the people are the purpose? At Grimco, our Local Delivery Drivers aren't just part of a team they're a vital part of our operations, driving the efficiency and precision that exceeds our industry-leading... 

Randstad USA

Content Moderator Job at Randstad USA

We are seeking Content Moderators for a critical 4-month project within our client's Trust & Safety division. This is an excellent opportunity for analytical thinkers and internet-savvy professionals to gain hands-on experience with a major platform while earning a ...