Customer Care Manager Job at Insight Global, Bluffton, SC

dE9xMXNNQmh1MDFXMVhEMWpEaW9CdWpwNXc9PQ==
  • Insight Global
  • Bluffton, SC

Job Description

Title : Customer Care Manager

Location : Bluffton, SC

Type : 6-month contract (Potential to convert permanent)

Model : Onsite- Work in office and at home sites

Pay : $25/hr-$30/hr

Day to Day

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market.

Responsibilities:

  • Manage escalated and large warranty issues for closed homes, including insurance/litigation
  • Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Determine trade accountability for back charges and P.O.’s.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Partner with other Customer Care Managers to address escalated homeowner concerns.
  • Manage, contain, and continuously improve warranty spend.
  • Participate in Lean initiatives to improve overall efficiencies of the Division.
  • Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.

Must Haves

  • 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past – can be construction, car dealerships, property mgmt., community mgmt., etc)
  • Experience working with subcontractors, vendors, or trade partners
  • Ability to manage warranty/customer service processes in a high volume, fast paced environment

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, For subcontractor, Work from home,

Similar Jobs

Andrew Meier Inc.

Sales Trainer Job at Andrew Meier Inc.

Job Title: Sales Trainer Company: Meier Agency Company Overview: At Meier Agency, we are committed to driving growth and success in the sales industry. We believe in empowering our sales teams with the right tools and training to excel. Join us and be part of a fast-growing... 

24 Seven Talent

Luxury Sales Associate Needed for Fashion Retail Store - San Francisco, CA Job at 24 Seven Talent

 ...in San Francisco is looking for a dynamic Part Time Sales Associate to join their growing...  ...have availability to assist varied morning, evening and weekend shifts Location : Near Sacramento...  ...attention to detail, and the ability to work effectively in a fast-paced environment.... 

Aritzia

Cashier Job at Aritzia

THE TEAM The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to...

Saint Agnes Medical Center

Radiologist Job at Saint Agnes Medical Center

 ...Group, is seeking a full-time board certified or board eligible Radiologist to join the team located in Fresno, California. ForeFront...  ..., California, as well as several outpatient centers and interventional radiology facilities. Additionally, we provide diagnostic imaging... 

Impact Theory

Video Editor Job at Impact Theory

 ...elevates the brands storytelling. You will be responsible for editing high-quality video across multiple formats, incorporating dynamic...  ...trailers, sizzles, and ads. Experience with multi-camera editing, audio syncing, and crafting engaging narratives. Strong creative...