Customer Care Manager Job at Insight Global, Bluffton, SC

dE9xMXNNQmh1MDFXMVhEMWpEaW9CdWpwNXc9PQ==
  • Insight Global
  • Bluffton, SC

Job Description

Title : Customer Care Manager

Location : Bluffton, SC

Type : 6-month contract (Potential to convert permanent)

Model : Onsite- Work in office and at home sites

Pay : $25/hr-$30/hr

Day to Day

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market.

Responsibilities:

  • Manage escalated and large warranty issues for closed homes, including insurance/litigation
  • Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Determine trade accountability for back charges and P.O.’s.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Partner with other Customer Care Managers to address escalated homeowner concerns.
  • Manage, contain, and continuously improve warranty spend.
  • Participate in Lean initiatives to improve overall efficiencies of the Division.
  • Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.

Must Haves

  • 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past – can be construction, car dealerships, property mgmt., community mgmt., etc)
  • Experience working with subcontractors, vendors, or trade partners
  • Ability to manage warranty/customer service processes in a high volume, fast paced environment

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, For subcontractor, Work from home,

Similar Jobs

TDP Bakery

Project Liaison Job at TDP Bakery

Company Description Who doesnt love doughnuts? TDP Bakery exists to bring fresh indulgent bakery products to places where people could normally never enjoy them. Fresh, never frozen, bakery is just better. Through our BakeFace brand private-label partnerships, we supply...

Partnership with Children

NYC DOE Fingerprint Form Job at Partnership with Children

In order to work in NYC schools, you must pass a criminal background check and clearance by the NYC Department of Education. Click the "Apply Now" button to complete your Fingerprint Form.

Ultimate Staffing

Scanner - WEEKEND SHIFT ONLY Job at Ultimate Staffing

 ...is assisting a company in the Houston area to find a Scanner to join their growing team! Overview: Temporary (long term) WEEKENDS ONLY - Saturday & Sunday Shift: 7am - 7pm Pay: $19/HR Central Houston, TX area Required Skills and Abilities: ~6... 

International Leadership of Texas

Reading Instructional Coach Job at International Leadership of Texas

 ...Primary Purpose: The RLA Instructional Coach reports directly to the Dean of instruction (direct supervisor) and forms part of the support provided by the RLA department to the teacher. The RLA Instructional Coach is responsible for ensuring quality instruction is being... 

Freeman Mathis & Gary, LLP

Legal Assistant Job at Freeman Mathis & Gary, LLP

 ...growing, national specialty litigation firm seeking an experienced legal assistant to join our Hartford office. We are eagerly seeking candidates...  ...environment. This is a 100% in office position and remote work is not available. The following set of success factors...