Customer Care Manager Job at Insight Global, Bluffton, SC

dE9xMXNNQmh1MDFXMVhEMWpEaW9CdWpwNXc9PQ==
  • Insight Global
  • Bluffton, SC

Job Description

Title : Customer Care Manager

Location : Bluffton, SC

Type : 6-month contract (Potential to convert permanent)

Model : Onsite- Work in office and at home sites

Pay : $25/hr-$30/hr

Day to Day

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market.

Responsibilities:

  • Manage escalated and large warranty issues for closed homes, including insurance/litigation
  • Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Determine trade accountability for back charges and P.O.’s.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Partner with other Customer Care Managers to address escalated homeowner concerns.
  • Manage, contain, and continuously improve warranty spend.
  • Participate in Lean initiatives to improve overall efficiencies of the Division.
  • Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.

Must Haves

  • 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past – can be construction, car dealerships, property mgmt., community mgmt., etc)
  • Experience working with subcontractors, vendors, or trade partners
  • Ability to manage warranty/customer service processes in a high volume, fast paced environment

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, For subcontractor, Work from home,

Similar Jobs

Balmain

Sales Assistant (West Hollywood) Job at Balmain

 ...and back of house activities of the boutique. RESPONSIBILITIES: Serving as a liaison between the sales team and clients Packing, gift wrapping and providing support during payment Stock and inventory management, as well as administrative activities Ensuring... 

Victoria Logistics Carrier LLC

12-16 Ft. Box Truck Owner Operator Job at Victoria Logistics Carrier LLC

 ...Hello, guys! We are hiring Box trucks owner-operators for our company VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate with our dispatchers as well. Basic Requirements... 

Red Ventures

Associate Producer, Video Job at Red Ventures

 ...and social media like a boss? This might be the job for you. The Associate Producer reports to the Sr. Producer, Editorial Content + Audience Growth. They will assist the video and podcast teams in developing and producing video and audio content for our audience. This... 

G-III Apparel Group

Fabric Manager Job at G-III Apparel Group

 ...Fabric Manager Department: Karl Lagerfeld Reports To: SVP of Design Location (On-Site 5 Days per Week): New York City, Midtown Manhattan Fashion District Success Profile The Fabric Manager is responsible for overseeing fabric research and development... 

Tutor Me Education

K-12th Tutor (Spanish-Speaking) Job at Tutor Me Education

 ...details: Virtual instruction from your home computer, on your schedule! This is a...  ...requirements: Must be fluent in Spanish - REQUIRED Previous tutoring/teaching...  ...with special education, accommodations, and working with students with learning disabilities...