Customer Care Manager Job at Insight Global, Bluffton, SC

dE9xMXNNQmh1MDFXMVhEMWpEaW9CdWpwNXc9PQ==
  • Insight Global
  • Bluffton, SC

Job Description

Title : Customer Care Manager

Location : Bluffton, SC

Type : 6-month contract (Potential to convert permanent)

Model : Onsite- Work in office and at home sites

Pay : $25/hr-$30/hr

Day to Day

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Bluffton, SC market.

Responsibilities:

  • Manage escalated and large warranty issues for closed homes, including insurance/litigation
  • Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
  • Establish and maintain positive customer relationships.
  • Determine trade accountability for back charges and P.O.’s.
  • Authorize payment for work performed up to approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Partner with other Customer Care Managers to address escalated homeowner concerns.
  • Manage, contain, and continuously improve warranty spend.
  • Participate in Lean initiatives to improve overall efficiencies of the Division.
  • Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.

Must Haves

  • 2+ years of customer service experience (ideally some kind of construction or warranty environment in the past – can be construction, car dealerships, property mgmt., community mgmt., etc)
  • Experience working with subcontractors, vendors, or trade partners
  • Ability to manage warranty/customer service processes in a high volume, fast paced environment

Compensation:

$25/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, For subcontractor, Work from home,

Similar Jobs

Worldwide Clinical Trials - USA

Senior Associate, Pharmacovigilance - US - Remote Job at Worldwide Clinical Trials - USA

 ...proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.Join us! What Pharmacovigilance department does at Worldwide Pharmacovigilance is the gateway to ensuring drug safety! Our Pharmacovigilance team comprises... 

OdomRD Dietitian Consultants

Regional Registered Dietitian Consultant (hybrid/50% remote) Job at OdomRD Dietitian Consultants

 ...OdomRD Dietitian Consultantsis growing and were excited to welcome a Regional Registered...  ...facilitieswithin the Abilene, Texas region Travel locally between facility locations (...  ...per week ~ Hybrid work onsite + remote charting flexibility ~ MondayFriday scheduling... 

Turner Staffing Group

Geologist Job at Turner Staffing Group

 ...field and office work, requiring expertise in drill core logging and sampling, digital data entry, collation and interpretation of geological information, geologic mapping, and effective communication with drill contractors and fellow geologists. This role is expected to... 

Guangzhou Synergy Translations Co., Ltd.

Recruitment of Annotators for Hausa, Swahili, European Portuguese, Hungarian, etc. | Remote Work, Recommendations Welcome Job at Guangzhou Synergy Translations Co., Ltd.

We expect you to meet the following criteria: Proficient in one of the above languages; Some knowledge of translation, able to identify the following issues: Over-translation, mistranslation, missing translation; Translation style, spelling errors; Capitalization, punctuation...

Kavaliro

IT Help Desk Specialist Job at Kavaliro

JOB SUMMARY: Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, youll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. Youll diagnose...