Job Description

MLCHC is seeking a Customer Care Manager to join our Moses Lake Medical team. The Customer Care Manager provides leadership and oversight for administrative patient services for the medical group. They hold the responsibility for ensuring that our patients and their families receive the highest level of customer service and support from our medical front office administrative departments. They work in close partnership with medical leadership to align and integrate effective processes and day-to-day operations, ensuring that medical teams are adequately supported by front office operations. They hold a vital leadership role in building and sustaining strong relationships and communication between medical and front office staff.

Responsibilities

• Provides oversight and leadership to customer care operations and staff.
• Manages Eligibility department functions and eligibility staff to ensure that our patients receive the support they need to obtain and maintain insurance.
• Establishes patient experience and performance metrics to monitor the effectiveness of the CCR and eligibility departments in meeting the needs of patients and internal departments.
• Partners closely with medical leadership to strengthen the systems and relationships between the two departments.
• Develops and implements training plans to ensure the highest quality service to patients.
• Engages front office administrative staff in creating a strong team environment with open communication channels and dedication to mission.
• Proactively provides leadership to staff to promote a respectful, safe, and positive work environment.
• Ensures that current policies and procedures are updated for accuracy and relevance.
• Manages department human resources functions.
• Efficiently manages expenses of the department adhering to Finance guidelines.
• Actively participates in Quality Improvement efforts.

Requirements

• Possesses general work-related skills at a high level, including excellent written and verbal communication skills, computational and computer skills, and mathematical knowledge frequently acquired through work related experience or completion of a bachelor's degree program.
• At least 2 years of past supervisory experience in a related field is required.
• Ability to effectively use job-related systems software to their full capability and perform complex/advanced functions.
• Able to organize projects and/or the work and time of others.

Summary

We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.

If you are searching for an opportunity to work in a collegial environment, serve others and learn new skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, professional behaviors are the norm, not the exception.

Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy

EEOC

For additional information contact:

Human Resources

Careers@mlchc.org

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