Job Description

Please note: At this time, we are unable to offer employment sponsorship to candidates who require it, now or in the future.

Job Title: Customer Onboarding Specialist

Job Location: Rogers, AR

Company Overview:

Engine is an Omni analytics and Data Science company dedicated to providing CPG Suppliers and Retailers with exceptional solutions and services. We pride ourselves on innovation, integrity, and delivering exceptional value to our customers.

As we scale, we’re seeking a Customer Onboarding Specialist to ensure our customers get off to a strong and successful start with Engine’s platform.

Role:

As a Customer Onboarding Specialist at Engine, you will support onboarding and training of new customers post-sale. You will support the onboarding process end-to-end—from kickoff through go-live—ensuring data integrations, training, and platform configuration align with the customer’s strategic goals. You will work closely with internal teams (Sales, Data Engineering, Product, Customer Success) to create a seamless, white-glove experience that sets the tone for long-term partnership.

Responsibilities:

Customer Onboarding & Enablement

• Facilitate structured onboarding programs customized to the needs of CPG brands using omnichannel data.
• Host kickoff calls, develop project timelines, and align onboarding objectives with client business goals.
• Deliver live and recorded training sessions to ensure platform adoption and value realization.

Data & Platform Coordination

• Coordinate with internal data teams to ingest and validate CPG data feeds (e.g., retailer portals, Amazon, Walmart, syndicated data).
• Ensure platform setup reflects client product taxonomies, KPIs, dashboards, and access controls.

Customer Relationship Management

• Act as a trusted resource during onboarding and early adoption.
• Collaborate with Customer Success Managers to transition clients smoothly into ongoing account management.

Process Improvement, Content Management & Feedback Loop

• Document onboarding workflows and contribute to process refinement and automation.
• Create, maintain, and refine onboarding and training content.
• Capture client feedback to inform product improvements and onboarding playbooks.

Qualifications:

• 4+ years in a client-facing role, ideally in SaaS or data analytics for CPG or retail.
• Intermediate level SQL skills is a MUST.
• Experience working with retail or syndicated data (e.g., NielsenIQ, IRI, Amazon Retail Analytics, Walmart Scintilla).
• Excellent communication, time management, and cross-functional coordination skills.
• High comfort level working with data tools, dashboards, and technical implementation processes.
• A proactive, empathetic, and solutions-oriented approach.

Nice to Have:

• Familiarity with retail analytics platforms, e-commerce metrics, or BI tools like Looker or Power BI.
• Experience using Jira for data management.
• Experience using CRM/project tools like Salesforce, HubSpot, Asana, or Monday.com.
• Understanding of CPG industry operational business dynamics.
• Proficiency in SQL will be an added advantage.

Why Engine?

• Be part of a mission-driven team focused on data innovation in the CPG space.
• Work with top brands and retailers across one of the most dynamic industries.
• Competitive salary, benefits, and flexible work options.
• A culture that values growth, collaboration, and impact.

Job Tags

Similar Jobs