Job Description

Brandart is the global innovation hub for packaging and visual merchandising solutions.

We offer innovative and sustainable products that meet the in-store and e-commerce communication needs of the global luxury industry. We strive to maintain high standards of quality and innovation by collaborating with strategic partners around the world.

At Brandart, we believe in the importance of enhancing the talent and promoting the professional growth of our employees by providing a stimulating and inclusive work environment where everyone has the opportunity to shine and contribute to the success of the company.

To support our growth we are seeking an Customer Operations Specialist for our New York office.

Key Responsabilities :

Order Management/Customer Care

• Actas key point of contact for customers, providing total order management, includingorder receipt, order entry (on SAP), order confirmation, order tracking, pricingverification, data stewardship, late order notifications, and timely invoicing
• Create new customer accounts in SAP
• Create Bill-to account in SAP for new accounts
• Create and manage Ship-to destinations in SAP for new or current accounts
• Monitor open orders report to ensuring all orders ship & invoice on time
• Provide administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
• Cross functional communication with the planning & buying teams for updates regarding forecasts for new and existing clients
• Weekly touch bases with customers to understand operational needs
• Ensure all customers are set up operational success
• Escalate customer feedback to management and identify areas of improvement

Systems Management

• SAP transactions: delivery notes, packing lists and stock analysis.
• Management of web-based portals for existing customers including, data verification, creation of price lists, and correct customer information
• Provide monthly data analysis to customers, utilizing SAP and customer portals to create reporting templates

Logistics

• Ensure timely delivery of goods, communicating urgencies in advance to 3PL partners
• Basic knowledge of SLA times for all major distribution partners and carriers
• Provide HBL, AWB, PL and shipping documents to customers and internal teams
• Daily communication with internal Logistics team, assisting with customer inquiries and seamless delivery of purchase orders
• Request all documents related to customer shipments
• Updates regarding customs clearance of goods
• ETA/ETD of shipments, including unforeseen delays
• Request air/vessel quotes for customers to Logistics contacts and/or 3PL partners

Sales Administrative Support

• Partner with Sales team, providing operational support on new and re order items
• Daily communication with account executives providing reporting, order inquiries and customer success
• Collaborate with the sales assistants providing customer knowledge and needs

Competencies and skills required

• Bachelor’s Degree in a related field such as finance, business, supply chain, international business, sales,or marketing
• 1-3 years of experience in a similar role
• Knowledge in luxury and/or packaging industries
• Problem solving and critical thinking skills with demonstrated prioritization, planning and analytical skills.
• Self-motivated, extremelyorganized, able to multi-task, and can interact and workswell with a team
• Excellent communication skills and organizational skills
• Data Entry accuracy
• Must work well under pressure and perform within time demands.
• Excellent English, Spanish or Italian would be a plus
• Excellent knowledge of Officeand e-mails; IT experience and ability to handle electronic data, ERP and Sap environment
• Customer focused with experience working with people at all levels

The hiring range for this position ranges from $K60 to $K75. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

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