Customer Service Agent for an Entertainment and Media Company Job at LTVplus, Brandon, FL

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  • LTVplus
  • Brandon, FL

Job Description

MRF: 109655


Is This You? Read On!

  • You have at least 1 year of experience in customer support, confidently handling inquiries through Zendesk or similar platforms.
  • You’re fluent in English, meticulous, and tech-savvy — with strong critical thinking skills and sharp attention to detail.
  • You enjoy solving problems, documenting issues clearly, and navigating technical or subscription-related concerns with ease.
  • Bonus points if you’re into sports or have prior experience supporting digital content or subscription platforms!

What You’ll Be Doing

  • Handle customer inquiries and support requests through Zendesk
  • Assist with technical issues, subscription concerns, and content-related questions
  • File bugs and communicate findings via Jira
  • Collaborate with internal teams to ensure smooth issue resolution
  • Maintain accuracy and quality in documentation and responses

Tech & Tools

Support platform: Zendesk

Bug Tracking: Jira

Admin: Google Suite (Docs, Sheets, Gmail)

Bonus: Interest or knowledge in sports and streaming content


Working Hours

Buffer role only, aligned with client’s operational hours

Consistency, reliability, and proactive communication are highly valued

Apply now and let’s make order magic happen!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

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