Job Description

Are you ready to use your customer service expertise to make a meaningful impact at Flokk?

Flokk, a leader in workplace seating solutions, is looking for a Customer Care Account Coordinator to join our U.S. Customer Care team at 9to5 Seating LLC. We are looking for someone with a passion for exceptional customer service, problem-solving, and collaborating across teams.

9to5 Seating LLC is part of the Flokk Global group. Learn more about us at:

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Does this sound like you?

As the Customer Care Account Coordinator, you will join a close-knit, dynamic team dedicated to driving Flokk’s ambitious strategy within the North American market. Your work will contribute to reach our company goals, driving operational excellence, and contributing to the overall success and growth of Flokk.

Flokk’s ambition is to become the leading workplace seating solution provider globally and to keep the uncontested role as industry leader in sustainability. With the proven track record of organic growth supplemented by successful company acquisitions in several geographical areas, we want to expand to new markets and new areas providing our customers with a wide selection of products and solutions – wherever work is being done.

Key Responsibilities

• Process, modify, monitor, and track sales orders from clients
• Respond to inquiries about order status, product details, pricing, and recommendations
• Handle high volumes of data entry with precision
• Validate your own work for accuracy and consistency
• Recommend seating options and explain specifications clearly to internal and external customers
• Resolve concerns with forward-thinking customer-first strategies
• Collaborate cross-functionally to ensure timely order shipments
• Support other duties as assigned

Qualifications

• Minimum 2 years of B2B customer service experience
• Manufacturing industry experience is a plus
• Strong written and verbal communication skills
• Highly detail-oriented and self-motivated
• Comfortable working independently in a fast-paced environment
• Experience using ERP systems
• Proficient in Microsoft Office Suite

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) Retirement Plan and Annual Employer Match
• Health, Dental, Vision Insurance
• Basic Life & AD&D Insurance
• Plus additional voluntary insurance plans

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A Equal Employment Opportunity employer

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