Job Description

Key Responsibilities

• Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
• Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
• Provide polished, high-touch service to all visitors and external guests
• Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
• Train and support team members on established processes, tools, and workflows
• Foster a collaborative team environment where ownership and accountability are shared across all agents
• Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times

Qualifications

We’re interested in candidates who:

• Communicate clearly and professionally, both verbally and in writing
• Consistently deliver exceptional customer service and take pride in exceeding expectations
• Demonstrate sound judgment and the ability to assess situations and take initiative independently
• Has had previous management or lead experience in a customer support role

And who have:

• A high school diploma or equivalent
• At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
• Administrative experience, preferably within a professional services or corporate setting

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

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