Are you passionate about delivering exceptional customer experiences and leading a team in a fast-paced e-commerce fashion brand ? Our boutique is looking for a Customer Service Manager who can elevate our service, streamline support operations, and ensure every customer feels valued and taken care of.
💎 Who We Are:
Our boutique is known for exceptional customer service, trendy styles, and a shopping experience that keeps customers coming back for more! As we continue to grow, we’re looking for a skilled leader who can manage, train, and inspire our customer service team while maintaining our high standards of care.
What You’ll Be Doing:✔ Managing & training the customer service team to ensure friendly, efficient, and professional interactions.
✔ Overseeing email, chat, and social media support to resolve customer inquiries quickly and effectively.
✔ Implementing customer service policies & best practices to improve response times and satisfaction.
✔ Handling escalated issues with professionalism and ensuring timely resolutions.
✔ Tracking key performance metrics (response times, customer satisfaction, order issues) and identifying areas for improvement.
✔ Collaborating with fulfillment & operations teams to troubleshoot shipping, returns, and order concerns.
What We’re Looking For:✅ 2+ years of experience in customer service management (preferably in e-commerce, fashion, or retail).
✅ Proven leadership skills – ability to train, mentor, and motivate a team.
✅ Strong problem-solving and conflict resolution skills – can handle escalated customer concerns with professionalism.
✅ Excellent written & verbal communication – friendly, clear, and professional in all interactions.
✅ Familiarity with Shopify, or other e-commerce support tools is a plus!
✅ Passion for fashion & boutique shopping!
💰 Competitive Compensation & Benefits:💵 Salary: $50K per year (based on experience).
🎁 Perks: Growth opportunities, performance-based bonuses, and a supportive work environment.
📍 Location: Hybrid (Remote + On-Site in Arizona preferred, but open to fully remote for the right candidate).
Why Join Us?✨ Be a part of a fast-growing boutique that values customer happiness & high-quality service.
✨ Lead and shape our customer service experience for long-term success.
✨ Work with a passionate team that loves fashion and creating unforgettable shopping experiences!
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