**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...cinq sept sankahset skeset n : The time between late afternoon and early evening... ...brings the intriguing tension between day and night to a new advanced contemporary collection.... ...about people and fashion to join our team part time. This is a leadership position and...
...Banner Health has an excellent opportunity for an Experienced Critical Care Nocturnist to join a growing collegial employed group, providing excellent patient care in our co-managed Critical Care Unit at Banner Thunderbird Medical Center. Qualified candidates are required...
...Responsibilities Leadership & Training ~ Train, and mentor entry-level CRCs, ensuring adherence to standard operating... ...Education & Experience Bachelors degree required (health sciences, psychology, public health, nursing, or related field preferred) Minimum...
...have: ~5+ years of front-line QA experience ~3+ years experience in aseptic environments ~ Hands-on experience in sterility projects (media fills, environmental monitoring, sterile boundary mapping, contamination investigations)~ B.S.in Microbiology, Biology...
...College Financial Representative, Internship Program at West Hartford & New Haven, CT College Financial Representatives in the internship... ...preferred Entrepreneurial ambitions and curiosity for sales Highly involved on campus (leader, athlete, campus orgs, student...