**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...supervision of the Medical Director, the PACE Physician provides assessment, planning, primary... .... Board Certification - Internal Medicine or Family Practice. Additional certifications... ..., Hospice and Palliative Care, Addiction Medicine or Pain is desirable but not required...
...No Previous Experience is required! JoinNext Level Delivery Solutions LLCas aDelivery Driverand take your career to the next level! Were looking... ...difference. Next Level Delivery Solutions LLCis an Amazon Delivery Service Partner that is owned and operated by...
...technologies that can enhance sports equipment. We are a fast-growing, innovation-driven company seeking a creative and data-driven Email Marketing Lead to oversee all brand email marketing efforts across our product lines. This role will own strategy, execution, and...
...and treat neurological conditions. Educates, counsels, and assists patients and families regarding disease, treatment plans, health... ...institution with a minimum education degree of Master of Nursing or Master of Physician Assistant. Current Wisconsin licensure...
...PowerStop is a market leader in the aftermarket automotive brake industry, holding a dominant share of brake kit sales across all major online retailers and delivering unmatched omnichannel operational capabilities. The companys core offerings include complete brake...