**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...currently seeking experienced and motivated Class A and B CDL drivers to become a part of our team. Our CDL drivers satisfy a critical... ...Pennsylvania, Delaware, Maryland, and New Jersey. Our dump trailers and flatbeds will haul within the extended service area of New York, New...
...Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or...
...Our client is seeking Dispatchers to Effectively dispatch club owned fleet vehicles or contractors to provide efficient emergency road service in their Albany location. Education/Experience Requirement (s) : High School Diploma or equivalent Basic automotive knowledge...
...~60 months experience developing, implementing and integrating systems related to criminal justice processing at the state or federal level (including but not limited to: disposition processing, fingerprint identification processing, criminal history updating)....
Data Entry Specialist Immediate opening for Global Transportation organization Onsite Fullerton area Great part-time PM shift role 20-25 hours per week/College students welcome Monday to Friday 6PM to 10PM OR 8am-12pm OR 12pm-4pm $20-21.00 per hour Transportation...