**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...Our client is seeking Dispatchers to Effectively dispatch club owned fleet vehicles or contractors to provide efficient emergency road service in their Albany location. Education/Experience Requirement (s) : High School Diploma or equivalent Basic automotive knowledge...
About the Company We are seeking a skilled and experienced Language Interpreter fluent in any of these languages, Tagalog/Cantonese/Mandarin/Vietnamese, and English to join our customer support team. The ideal candidate will have a background in international call...
...English language. Ability to work overtime and late hours on short notice. Available to work non-traditional schedule, including nights and weekends. Must pass a written exam. A commitment to diversity, equity, accessibility, and inclusion. Physical...
...solid business relationships on behalf of some of the most well-respected brands in technology throughout the world. They link a customer's needs with the solutions and products available to them, providing a consultative sales approach that focuses on value and problem...
...providing an online plan room, education and safety training, and government advocacy. SRBX and CIEF have 18 full-time employees and seven... ..., and demand generation Manage press releases, public relations, and earned media, ensuring a consistent and positive organizational...