**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...and concisely communicating for digital channels. A proven track record of collaboration across product and UX teams: You can translate complex concepts into easy-to-understand interactive experiences. A passion for creating great digital user experiences with...
...Job Description: Licensed Professional HVAC Design Engineer Reports To: President FLSA: Exempt IF INTERESTED IN THIS POSITION... ...Admiral ~401k Safe Harbor Match of 4%~ BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)~ Dental and Vision Plans (...
Overview Were seeking a detail-oriented Logistics Specialist to support domestic freight operations and ensure smooth shipment resolution. This role partners with Sales, Dealer Services, and Warehousing teams while serving as the primary contact for carriers. ...
...Pinpoint Talent is partnering with a prestigious commercial general contractor in the Bay Area to find a strategic and experienced Marketing Manager . This isn't a standard construction marketing job. Our client is a nationally recognized leader, consistently ranking...
...Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or...