**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...MEDICAL GROUP ADMINISTRATOR (Turnaround-Focused | System-Level Role) Client Organization Health System: Central Maine Healthcare (acquired by Prime Healthcare) Ownership Post-Close: Not-for-Profit Primary Location: Lewiston, Maine System Scope: Central...
Jumpstart Your Career with WyattWorks Plumbing Charlotte! If youre ready to join one of Charlottes top-rated home service companies, wed love to talk with you. Feel free to call Seth Wyatt directly at (***) ***-**** to see if this could be the right fit for you....
...Job Title LPN / RN Quality Assurance Nurse Location ASVH Flagstaff 2100 N Gemini Rd, Flagstaff, AZ 86004 On-site... ...statistical analyses, and compliance summaries Assist leadership with corrective action plans and deficiency resolution Coordinate and prepare...
...00 civil contractors. We specialize in dam construction and rehabilitation, power transmission and distribution, tunneling, inland marine, oil, gas, utility, and sewer and water pipeline projects. We offer competitive salaries, profit sharing, 401(k)s, a generous health...
...-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD) , a key leadership role and the Operating Directors second-in-command . This position leads in-office operations...