**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...Levine Music Part-Time Customer Relations Associate Levine Music is a welcoming community where children and adults find lifelong... ...rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make...
...Overview Assistant Dean of Nursing Salary 120K-140K We are seeking a driven and experienced individual to join our team as the Assistant Dean of Nursing. This role is pivotal in supporting the Dean in the oversight of instructional and management duties associated...
...Demonstrated leadership potential or a desire to take on more responsibility Why Join Us? Full training provided no experience required Supportive, team-oriented environment Clear opportunities for advancement Hands-on learning in marketing, sales...
...Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement... ...Monday, 7:00am - 3:30pm (Part Time, Day) What Youll... ...submit one within 30 days of hire, maintain a safe driving... ...get better. We are more than a company. We are a diverse team of individuals...
This role is in-office 5 days a week, Monday to Friday, during regular business hours. About Us Perform Properties is a best-in-class, diversified real estate operating platform with expertise in high-quality, grocery anchored shopping centers and premier office ...