**Experience in the packaging industry preferred**
The Customer Service & Merchandising Manager reports to the President and is responsible for the day-to-day operations of the Customer Service and Merchandising teams. This role allocates workflow, provides at-need coaching and development to ensure personalized, high-quality service, and implements best practice strategies that increase profitability, customer retention, and alignment of every team member with the mission.
Key Duties & Accountabilities
- Lead day-to-day operations within Customer Service and Purchasing managing daily activities, supervising staff, and allocating tasks to ensure timeliness, accuracy, quality, and performance standards
- Reallocate workflow with temporary assignments to expedite orders and maintain orderly workflow based on business and customer priorities
- Ensure Merchandisers communicate cost changes proactively to Sales and Customer Service so they can take necessary steps to protect/increase profit margins.
- Maximize profitability by pushing back on cost changes, and negotiating for the lowest “delivered” cost to include minimum order size for n/c freight etc.
- Coordinate with inventory control to determine and manage inventory needs.
- Ensure Customer Service Representatives are keeping Price Lists current and assessing GP$/UOM on orders to protect margin, alerting manager to potential issues
- Set an example by embracing the mission and leveraging best practices to deploy strategies focused toward that mission
- Develop, implement and contribute to the continuous improvement of customer service and merchandising written work instructions, service procedures, policies and standards, and operationalizing personalized service
- Provide at-need coaching and access to training resources to train new employees, and provide continuous coaching to elevate staff capabilities, and ability to service internal and external customers
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop and track Customer Service and Merchandising KPI’s, analyze statistics and compile accurate reports to elevate service quality, reduce service failures and contribute to protecting margin
- Take ownership of customer's issues and follow problems through to resolution
...various digital platforms. As part of our growing team, the Video Production Intern will have the opportunity to gain hands-on experience and contribute... ...a variety of sources, including user-generated content. Edit informative and engaging weather-related videos for...
...Special Education Teacher | 20252026 School Year. Las Vegas, NV. Why This Role?: Weekly pay $1,763$1,950 (approx. $47$52/hr). Full-time schedule: 37.540 hrs/week. Travel & relocation assistance available. Position Overview: AB Staffing is seeking...
...This role will support multiple multimedia brands across YouTube, podcast, and social content. You'll work closely with an internal... ...bring content to life Experience: Experience scripting and producing social, podcast, or YouTube content Able to take direction and...
SUMMARY: Must possess a high level of skill and proficiency in maintenance and repair of plant production equipment as well as maintaining plant electrical system with some installation work. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Perform a wide...
...across both IT and OT systems Education & Required Experience ~ Associates or Bachelors degree in business, technology, or a related field preferred ~35 years of experience in IT security or cybersecurity ~ Experience with SIEM platforms, IDS, and IPS...