Job Description

We are seeking a Customer Service Representative to join a tenured, collaborative organization that is actively developing its next generation of leadership. This is a hands-on, tactical role focused on order entry, customer communication, and cross-functional coordination. The position supports the Customer Service Lead and plays a key role in ensuring a smooth customer experience from order placement through delivery.

Key Responsibilities

• Communicate with customers via phone and email to respond to inquiries, place orders, and provide order updates
• Accurately enter and maintain customer orders, POs, and data in order entry systems
• Track orders through manufacturing and delivery; proactively update customers and internal teams
• Partner cross-functionally with Operations, Engineering, Sales, and Shipping to resolve customer issues
• Escalate issues as appropriate and follow standard operating procedures
• Develop and maintain working knowledge of company products and services

Qualifications

• 2–3 years of customer service or inside sales experience
• Candidates with ~1 year of experience will be considered if coming from a manufacturing environment
• Manufacturing experience preferred; open to blue-collar environments such as warehousing or logistics
• Strong computer skills with experience in order entry, POs, and basic production/forecast planning concepts
• Comfortable spending a significant portion of the day working on a computer and managing data

Nice to Have

• Associate’s or Bachelor’s degree (not required)
• Experience handling and de-escalating frustrated customers
• Inside sales experience or interest in growing into an inside sales role

Why This Role

This is a strong long-term opportunity within a stable organization that values tenure, training, and internal growth. The right candidate will have the chance to build a challenging and rewarding career as the company continues to invest in emerging leadership.

• Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization — meaning you’ll get autonomy without bureaucracy.
• Leadership is focused on growth and innovation: this group is looking for “new blood” — energetic, ambitious individuals who want to build a career path, not just fill a seat.
• Real potential for career advancement: start in customer service — evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2–5 years.

If you’re energized by customer interaction, order management, and the opportunity to grow into sales and beyond — and you want to help shape the future of a stable, growing manufacturing business — we want to hear from you.

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