Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

B&H Photo Video

Account Manager - Education & Government Job at B&H Photo Video

 ...in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticalsincluding education and governmentby offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology... 

Seven Healthcare

Travel Registered Nurse - Labor and Delivery Job at Seven Healthcare

 ...Title: Travel Registered Nurse L&D Location: Beverly, MA Shift: 3x12s Nights Weekly rate: $3,240 Seven Healthcare is excited to...  ...License reimbursement Referral bonuses Comprehensive health insurance Certification reimbursement Weekly pay Sick... 

The Breastfeeding Success Company

Lactation Consultants (IBCLC)-North Dallas / Frisco, TX Job at The Breastfeeding Success Company

 ...Breastfeeding Success is seeking current International Board Certified Lactation Consultants (IBCLCs) interested in working with families either in the hospital or in the outpatient setting. We have an amazing team of specialists with a culture that fosters professional... 

Admiral Heating and Ventilating, Inc

HVAC Commercial/Industrial Services Sales Representative Job at Admiral Heating and Ventilating, Inc

Job Description HVAC Commercial/Industrial Services Sales Representative Location: Hillside, IL Reports To: Sales Manager Department: Sales Employment Type: Full-Time IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO: ****@*****.*** ...

Class A Jobs 411

CDL-A Trainee Truck Driver | Paid Training Program | Las Vegas, NV Job at Class A Jobs 411

 ...CDL-A Trainee Truck Driver | Paid Training Program | Las Vegas, NV No Class A Experience Required Get Paid While You Learn If youre a newly licensed CDL-A driver in the Las Vegas metro area and looking to start your trucking career the right way, this paid trainee...