Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Pride Health

Medical Administrative Assistant Job at Pride Health

 ...Medical Assistant (ADMIN) Pride Health is hiring a Medical Assistant (ADMIN) for one of its clients in Washington. This is a 3-month contract with the possibility of an extension, with competitive pay and benefits. Location Olympia, WA (98501) Pay range -... 

STAUD

Graphic Designer Job at STAUD

 ..., integrating typographic, photographic, illustrative and other creative elements for CRM and DTC channels, with predominant focus on email...  ..., upload, edits related to CRM channels via Wrike. Led by Art Director and Senior Graphic Designer, ensure messaging and graphic... 

Umansky Automotive Group LLC

Automotive Technician / Mechanic Job at Umansky Automotive Group LLC

 ...AUTOMOTIVE TECHNICIANS NEEDED Recent promotions and our expansion have created an incredible opportunity to join the Wisconsin Division of Umansky Automotive Group Umansky Motor Cars in Milwaukee, WI. Our current service team is expanding, and customer demand... 

Peckham Industries

General Manager (Req #: 1147) Job at Peckham Industries

 ...- $185,000.00 Salary Interval: Full Time Description: Application Instructions...  ...Description Job Summary: The General Manager has full profit and loss...  ...become an industry leader on these topics and help to train future generations of employees... 

Milano Menswer LLC

Tailor/Seamstress (Men’s Fashion & Suits) Job at Milano Menswer LLC

 ...customers Qualifications ~3+ years experience in tailoring/alterations (menswear preferred)~ Proficiency with industrial sewing machines and pressing equipment ~ Strong garment construction and fitting knowledge ~ Detail-oriented, reliable, and able to work...