Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

GNCO, Inc.

Director of Finance Job at GNCO, Inc.

 ...Director of Finance Full-Time (Exempt) GNCO, Inc. | Brooklyn Heights, OH Reports To: Chief Financial Officer Benefits: Health...  ...provides leadership in financial planning, budgeting, risk management, and compliance while fostering a culture of accountability and... 

Seven Healthcare

Emergency Room Nurse Job at Seven Healthcare

 ...Travel Registered Nurse Emergency Department (ED) Location: Goldsboro, NC Shift: 3x12s Nights Weekly Rate: $2,225 weekly Seven Healthcare...  ...Weekly Pay Reliable and on-time payments every week Health Insurance Comprehensive coverage options available... 

Creative Circle

UX/UI Content Writer Job at Creative Circle

 ...collaborate with Localization and User Research, and A/B test copy. - Make sure clients language is clear, consistent, accessible, translatable and aligns with best practice UX. - Brainstorm new product ideas as well as projects that can be led by you to create impact... 

Anchorage School District

School Secretary Elementary Job at Anchorage School District

School Secretary Elementary Location Anchorage, AK : JobID: 16084 Position Type: Clerical Support: Secretaries/School Secretary Elementary Date Posted: 11/30/2025 Location: CHESTER VALLEY ELEMENTARY Bargaining Unit : TOTEM Work Year : 10 months Work Day :... 

Pitch Health Solutions

Licensed Health Insurance Agent Job at Pitch Health Solutions

 ...Remote Health Insurance Agent About Pitch Health Solutions Pitch Health Solutions is a rapidly growing national agency specializing in...  ...our dialer to outbound connect pre-qualified seniors with licensed agentsGain real-time call experience and confidence Complete...