Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Kelly Science, Engineering, Technology & Telecom

Change Control Specialist Job at Kelly Science, Engineering, Technology & Telecom

 ...Change Control Specialist Global Quality Large Molecule Analytical Sciences (GQLMAS) is seeking a motivated candidate to provide functional...  ... BS degree required, concentrations in life sciences, engineering or related relevant discipline with relevant industry... 

TekWissen ®

L&D RN Travel Job at TekWissen ®

 ...Job Title: L&D RN Travel Location: Fairfield, CA, 94533 Duration: 3 Months Job Type...  ...nonprofit healthcare organization. Their health system includes two hospitals, a 100...  ...Description: Duties: The Clinical Nurse (RN) has the responsibility, accountability... 

Addison Group

Compliance Specialist Job at Addison Group

Position Title : HR Risk and Compliance Specialist Location: Houston, TX Assignment Type: Direct Hire Compensation : $70-75K / Year Work Schedul e: MondayFriday, 8-5 Benefits: This position is eligible for medical, dental, vision,and 401(k). Position...

Phifer & Company

Chief Brand Officer Job at Phifer & Company

Chief Brand Officer (CBO) Reporting to: Chief Executive Officer (CEO) - Newly created role for brand. Scope: Global Role Overview The Chief Brand Officer (CBO) is the ultimate steward of the companys global luxury brand, responsible for shaping its...

Aspire Systems

SFCC Technical Lead Job at Aspire Systems

 ...approaches, and ensure scalability and performance. Coordinate with offshore teams by assigning tasks, tracking progress, and ensuring on-...  ...position, subject to applicable eligibility requirements: ~ Medical / Life Insurance ~ Paid holidays ~ FSA & HSA ~ Commuter...