Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

IT GOAT

Finance Manager Job at IT GOAT

 ...reflected in systems. - Implement billing controls and run exception checks prior to invoicing. - Reconcile user counts, licenses, and...  ...& Insight - Produce reporting on MRR, churn, gross margin, credits/write-offs, and other KPIs. - Provide leadership with clear... 

Maxonic Inc.

Security Officer Job at Maxonic Inc.

 ...client. In support of their needs, we are looking for a Security Officer Job Description: Job Title: Security Officer Job...  ...patients, families, and staff. Also provides a high degree of customer service for visitors, families and staff by helping with way finding... 

Community Health Systems

OB/GYN Ultrasound Tech PRN Job at Community Health Systems

**_OB/GYN Ultrasound Technologist_****_Position Type: PRN Days_****_Benefits:_**+ **_401(k) with matching_**This position is in support of the OB/GYN Clinic**Job Summary**The Ultrasound Technologist performs high-quality diagnostic ultrasound examinations to assist... 

Choate Construction Company

Senior Project Manager Job at Choate Construction Company

 ...Manager and Business Development of potential projects with current and potential new Clients. Actively participate in industry related organizations to network and promote the interest of Choate Construction. Has demonstrated the ability to interact with Architect... 

Hilton

Security Officer (Overnight) - Hilton Los Angeles Airport Job at Hilton

 ...Come join the team at Hilton Los Angeles Airport located just three miles away from SoFi...  ...hiring for a full time Overnight Security Officer. Here you will enjoy a dynamic workplace...  ...security experience. Have 1 year of customer service experience Wage: $25.34 per...