Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Elios Talent

Physician Assistant / Nurse Practitioner — Orthopedic Urgent Care Job at Elios Talent

 ...MondayThursday 11:00a7:00p, Friday 11:00a5:00p Setting: Outpatient Ortho Urgent Care (walk-ins & same-day appointments)...  ...conditions and coordinate escalation/referrals to subspecialty clinics or ED when indicated. Develop and document treatment plans;... 

International Leadership of Texas

High School Instructional Aide Job at International Leadership of Texas

 ...This is for the 2025-2026 School Year Primary Purpose: Provide instructional assistance to students under the direct supervision of a certified teacher. Assist in preparing, conducting, and managing of classroom activities. Qualifications: Education/Certification... 

Americaribe LLC

Logistics Coordinator Job at Americaribe LLC

Logistics Coordinator Americaribe LLC., a Bouygues Btiment International company, subsidiary of the Bouygues Construction group, one of the worlds leaders in building, civil engineering, electrical contracting and maintenance. Operating in over twenty countries, it ...

Shadowbox Live

Assistant Video Editor Job at Shadowbox Live

 ...PT Video Assistant Location: Columbus, OH | Schedule: Approx. 20-24 Hours/Week| Hourly: $20-30 Commensurate with Experience Join one of the nations largest and most groundbreaking full-time resident theater ensembles. Shadowbox Live blends bold, cutting-edge... 

Skyline Courier & Logistics

Dispatcher Job at Skyline Courier & Logistics

 ...About the Role We are seeking a highly motivated and detail-oriented individual to join our time-critical courier team as a Dispatcher . In this hybrid role, you will coordinate driver schedules, manage logistics, and deliver top-notch customer support. This...