Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

The Bolton Group

Senior Financial Analyst Job at The Bolton Group

 ...analytics. Requirements: Bachelors Degree in Finance, Accounting or related field is required MBA is preferred At least two years of progressive finance experience In-depth knowledge of corporate finance and accounting principles, and best practices.... 

Knauf North America

Electro Mechanic Job at Knauf North America

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential...

Robert Half

Contracts Administrator Job at Robert Half

Description A growing San Francisco-based SaaS/AI company is seeking a part-time Contracts Administrator to support its sales and revenue operations teams with ongoing commercial contract redlining work. This is a fully remote, part-time (~20-25 hours per week) role, requiring... 

Guthrie

Nutrition Aide- Food and Nutrition- Part Time Job at Guthrie

Position Summary: To be an active member of the Food & Nutrition team, to provide the best possible food service to patients, employees, staff, and visitors. Education, License & Cert: At least 2 years of high school with the ability to read, write and comprehend...

Surmount Innovations

Entry Level Recruitment Administrator Job at Surmount Innovations

About Us: Surmount Innovations is a growing consulting firm committed to excellence in both our services and our people. We pride ourselves on fostering a collaborative, inclusive, and forward-thinking work environment. As we expand, we are looking to strengthen our Talent...