Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

The Phoenix Group

Customer Service Lead Job at The Phoenix Group

 ...Key Responsibilities Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications... 

icreatives

Video Production Assistant 7XY6W4YX Job at icreatives

 ...to work creating meaningful content that supports the healthcare industry. From assisting in video shoots, managing digital assets, to...  ...settings What you'll bring: A degree in Video Production, Film, Multimedia, or equivalent experience Previous hands-on video... 

Christian Theological Seminary Inc.

Senior Development Officer Job at Christian Theological Seminary Inc.

 ...fundraiser who believes philanthropy is not merely transactional-but transformational. Rooted in equity, access, and justice, CTS is a place where faith, intellect, and impact converge. The Senior Development Officer will join a mission-driven advancement team and... 

Retro Fitness

Kickboxing Class Instructor Job at Retro Fitness

Benefits:~Company parties~Employee discounts~Flexible schedule~Free uniforms~Wellness resources~Opportunity for advancement~Training & developmentJob SummaryReporting to the Director of FItness and/or General Manager, the Group Kickboxing Class Instructor...

Premier Roofing Company

Branch Sales Manager Job at Premier Roofing Company

 ...As a Branch Sales Manager at Premier Roofing, youll run the branch like a business. Youll lead, recruit, and develop high-performing sales teams while driving market growth, owning key relationships, and executing a sales strategy that wins. This role is built for...