Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Westminster

Maintenance Manager Job at Westminster

 ...lovely grounds featuring mature shade trees, playground, and picnic center complete with gazebo. Join Our Team as a Property Maintenance Manager Lead the Way in Property Maintenance! Are you ready to make a real impact and showcase your leadership skills in property... 

CAREonsite

Licensed Vocationall Nurse Job at CAREonsite

 ...Join CAREonsite as a Licensed Vocational Nurse (LVN) Occupational Health & Disability Management! CAREonsite, a division of Tang & Company, provides occupational medical services nationwide. We have an exciting opportunity for a highly motivated Licensed Vocational Nurse... 

Stoneridge at Centerra

Housekeeper/Laundry Aide Job at Stoneridge at Centerra

 ...Employee Assistance Program Our community is looking for a Housekeeper to join our team. Housekeeper Responsibilities:...  ...Responsible for collecting, cleaning and redistributing the community laundry. Responsible for maintaining the commercial laundry in a... 

Full-service Broker-Dealer and Investment Bank

Chief Compliance Officer Job at Full-service Broker-Dealer and Investment Bank

 ...a strong emphasis on regulatory discipline, supervisory oversight, and day-to-day compliance engagement across all business lines. Position Summary The Chief Compliance Officer is responsible for the overall design, execution, and oversight of the firms enterprise... 

NCS360

Regional Sales Director Job at NCS360

 ...previous endeavors (business, sports, academics, other), and connections in the apartment world are helpful attributes.This is a remote position, so working from a home office and the ability to self-manage is required. Responsibilities Prospecting for new clients...