Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

HICC Pet®

Trade Marketing Manager Job at HICC Pet®

 ...Requirements: ~ Bachelor's degree in business administration, advertising, marketing or related fields. ~6 years of experience in Trade Marketing, Retail environment, Shopper, preferably with a multination FMCG company ~ Proven track record in negotiation and... 

Heart of Texas Behavioral Health Network (Previously known a...

Substance Abuse Counselor/LCDC Job at Heart of Texas Behavioral Health Network (Previously known a...

 ...and supervision of the Heart of Texas Substance Abuse Services Program Manager, provides services...  ...also have a mental health diagnosis. Counselor will provide direct care to adults in...  ...and crisis intervention. LCDC or LCDC-Intern Level II Required . Requires... 

Focus on WD

SAP S/4HANA Project Manager Job at Focus on WD

 ...SAP S/4HANA Program Manager Transformation Leadership Role Location: Boise, Idahi (ONSITE) Rate:$70 - $80 per hour (W2 Preferred) Job Type: Contract, 6 Months + Our client is seeking a highly experienced SAP S/4HANA Program Manager to lead large... 

Warners'​ Stellian Appliance Co. Inc.

Outside Sales Representative - Building Trades Job at Warners'​ Stellian Appliance Co. Inc.

 ...Join the Building Trades division at Warners Stellian, a family-owned appliance leader with over 60 years of excellence and 13 store...  ...What You Bring: Proven sales success and strong interpersonal skills Sales experience within the building trades industry is preferred... 

Marine Corps Recruiting

Attorney, U.S. Marine Corps Job at Marine Corps Recruiting

 ...As a Marine Corps Judge Advocate, youll serve as both an officer and an attorney. Youll advise commanders, represent Marines, and handle a diverse range of legal issuesincluding criminal prosecution and defense, international law, contracts, ethics, and more. No other...