Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Lunada Bay Tile

Liquidation Sales Manager Job at Lunada Bay Tile

 ...related roles; experience in tile, flooring, building materials, or distribution strongly preferred. ~ Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing... 

Barringer Construction

Construction Superintendent Job at Barringer Construction

 ...for each other? Barringer is searching for an experienced Superintendent to lead onsite operations for commercial interiors and ground...  ...making things happen ~ Physically able to navigate active construction environments (stairs, ladders, tools, varied conditions)... 

Vaco by Highspring

Administrative Assistant Job at Vaco by Highspring

Duties of Administrative Assistant: The Administrative Assistant will provide customer service Maintaining and organizing files Review and process purchase orders The Administrative Assistant will handle answering phone calls/emails Updating customers on...

Curran Recruiting

Dispatcher Job at Curran Recruiting

 ...rail operations, coordinating daily schedules, communicating with drivers and rail partners, and ensuring smooth, on-time movement of freight. What youll do: Schedule and dispatch drivers for pickups and deliveries Coordinate shipments moving by rail and... 

Pride Health

Fraud Investigator Job at Pride Health

Pride Health is hiring a Special Investigative Unit Investigator for one of its clients in Michigan. This is a 12-week contract with a possible extension, with competitive pay and benefits. This position is remote, but candidates MUST be in Eastern or Central ...