Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

A-TEK, Inc.

AV Project Manager Job at A-TEK, Inc.

 ...stakeholder management skills. Proven ability to lead teams and manage multiple projects while maintaining high standards of quality. Preferred Qualifications CTS certification Experience in government or large-scale AV integration projects. #LI-OnSite... 

BGSF

Commercial Property Accountant Job at BGSF

 ...items that do not run through the software, and for some monthly accruals. Maintaining accurate balance sheets for each property. Bank Reconciliations each month for each property. Generate the monthly financial reports from MRI and compile them into packages and... 

Marshall Industrial Technologies Inc.

Sales Manager Job at Marshall Industrial Technologies Inc.

 .../7 availability, our team is dedicated to meeting the needs of businesses around the clock. Role Description This is a full-time, hybrid location Sales Manager role based in Trenton, NJ and Stockertown, PA. Experience with Mechanical, Electrical, HVAC/R and/or... 

USA Freightway LLC

General Manager Job at USA Freightway LLC

 ...MANAGER / BROKERAGE MANAGER Company Overview We are an early-stage, non-asset-based 3PL freight brokerage building a lean, high-performance operation from the ground up. Our focus is simple: strong carrier relationships, dependable service for shippers, and disciplined... 

Lunada Bay Tile

Liquidation Sales Manager Job at Lunada Bay Tile

 ...related roles; experience in tile, flooring, building materials, or distribution strongly preferred. ~ Strong written and verbal English communication skills. Required Skills Proven success in outbound selling, including cold calling, lead generation, and closing...