Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Cascade Civil Corp

Project Manager Job at Cascade Civil Corp

 ...Project Manager - Cascade Civil Corp Location: Redmond, Oregon Job Overview: Cascade Civil Corp is seeking an experienced Project...  ..., complex structural concrete, flatwork, road reconstruction, irrigation facilities, and bridges. Our ideal candidate will have a... 

ThreadBeast

Customer Success (Sales and Customer Service) Job at ThreadBeast

 ...Job: ThreadBeast is a leading mens streetwear subscription service that delivers handpicked, stylish apparel straight to our members...  ...experience that keeps our community engaged. As a Customer Success Specialist, youll be on the front lines of our customer... 

Barnes & Noble Education

Supervisor @Troy Montgomery Bookstore Job at Barnes & Noble Education

**Introduction**Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment...

SPECTRAFORCE

Clinical Safety Coder [ATC CODING] Job at SPECTRAFORCE

 ...approval) What we are looking for: MedDRA Coding WHODD Coding ATC Coding Recent use of TMS Platform Medidata Experience preferred (not required) Familiarity of...  ...Ensures accurate and consistent coding of medical data, including but not limited to, adverse... 

Legacy Health

Safety Security Officer II Job at Legacy Health

 ...Patients, employees and visitors of Legacy want to feel secure in and around our buildings. You represent our goal of providing...  ...different from Legacy's education requirements for this job. Experience: Minimum two years prior Corrections, Military, First Responder...