Customer Service Representative Job at East Coast Warehouse & Distribution, Elizabeth, NJ

dGUrMXY4NXJ1MGRRMVhyeGpqYXBDZS90
  • East Coast Warehouse & Distribution
  • Elizabeth, NJ

Job Description

Job Summary:

Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.

Key Responsibilities:

  • Customer Support : Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
  • Order Management : Process and track shipments, manage order documentation, and ensure timely delivery.
  • Problem Solving : Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
  • Communication : Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
  • Data Entry : Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
  • Policy Adherence : Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
  • Relationship Building : Develop and maintain strong relationships with customers to promote long-term business partnerships.

Qualifications:

  • Experience : Prior experience in customer service, logistics, or transportation is highly preferred.

Skills :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and transportation management software.
  • Problem-solving skills with a customer-focused attitude.

Education : High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).

Other Requirements :

  • Ability to work flexible hours, including weekends or evenings if required.
  • Familiarity with the trucking and logistics industry is a bonus.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

CHOC Children's

Pediatric CVICU Physician Job at CHOC Children's

 ...CHOC Specialists is a private pediatric subspecialty group with 26 pediatric subspecialties. The group practices at Children's Hospital...  ...brings advanced treatment to pediatric patients. Critical Care Physician-CVICU RCHOC Specialists is seeking a full-time Pediatric... 

Garden Time

Greenhouse Manager/Grower Job at Garden Time

 ...customer service Compensation: Compensation is based upon experience and knowledge of work, starting pay 20-28/hr. Health Insurance is available after probationary period and is partially paid by employer Dental and eye insurance is available Paid time off... 

Coco's

Sushi Chef Job at Coco's

 ...Job Title: Sushi Chef Maki Station Location: Coco's Job Type: Full-Time Reports To: Executive Sushi Chef / Executive Chef Position Summary: We are seeking a highly skilled and detail-oriented Sushi Chef to join our rapidly growing culinary team, specializing... 

Tandym Group

Assistant Medical Director Job at Tandym Group

 ...currently seeking a licensed Physician, with a Family and/or Internal Medicine background, to join their team as their new Assistant Medical Director About the Opportunity: Setting: Outpatient Schedule: Monday to Friday, standard business hours Functions... 

DocuServe

Process Server Job at DocuServe

Process Server Location Idaho Falls, ID : DocuServe Idaho Falls, ID 83402. Local office is looking for a highly motivated individual to...  ...Idaho area (St. Anthony, ID to Pocatello, ID) in a FULL-TIME and permanent position . (30-40 hours per week/5 days a week....