Customer Service Specialist Job at AJ Madision, Tysons Corner, VA

c08rK3VzTmhza3BXMDNYMGdqV3BDZS9y
  • AJ Madision
  • Tysons Corner, VA

Job Description

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer’s appliance purchasing experience.

Responsibilities include, and are not limited to:

  • Support and provide immaculate service to customers in person
  • Provide timely and accurate information to customer inquiries in a fast-paced environment
  • Build rapport with customers and engage with them in an inviting, friendly, and professional manner
  • Process customer orders and changes, according to corresponding policies and procedures
  • Complete precise data entry
  • Escalate unresolved issues in a timely manner, following policies and procedures
  • Research required information using all available resources to satisfy customer inquiries
  • Maintain a dynamic knowledge of all company procedures and policies

Qualifications:

  • A minimum of 4 years’ experience working in a customer service role
  • Superb communication skills, written and verbal
  • Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
  • Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
  • Excellent time management skills
  • Must be able to prioritize tasks efficiently with minimum direction
  • Detail and customer service centric

Job Tags

Work at office,

Similar Jobs

Phyton Talent Advisors

Administrative Assistant (Bilingual - Japanese Speaking) Job at Phyton Talent Advisors

 ...related field (preferred) This position is an on-sight position, remote work may be permitted with prior approval Occasional need to work longer weekday hours and/or to deal with issues on weekends if needed Skills: Strong collaboration skills and the... 

SGS Consulting

Medical Assistant Job at SGS Consulting

 ...Please note that as the project evolves, responsibilities within EPIC/Inbasket may change. Preferred Resource Types: Medical Assistants (preferred) and Customer Support Specialists Duration: 13 weeks, with the possibility of extension Location: Troy, MI... 

Variantyx

Specimen Processing Assistant - ENTRY LEVEL Job at Variantyx

 ...visit our website: Role Description We are seeking an entry-level Specimen Processing Assistant to support our diagnostic...  ...Prepares samples for processing. Uses various laboratory computer systems for labeling, inquiry, results as needed. Disposes... 

Fídus Global

Sr. Maintenance Manager Job at Fídus Global

 ...in solving problems via expert automation design all the way through execution and service. Position Summary: The Senior Maintenance Manager will be responsible for managing the maintenance staff and maintenance programs at customer facilities. They will develop comprehensive... 

BIG Language Solutions

Language Interpreter - Spanish Job at BIG Language Solutions

 ...Job Title: Language Interpreter Spanish-ONSITE Role Department: Customer Support / Language Services Location: 101 E. Kennedy Blvd...  ...interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve...