Job Description

Salary Range: $45,000 - 50,000/year

FLSA: Non- Exempt

Date Approved:

JOB GOAL

The Customer Service Specialist will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on janitorial supplies, equipment, and deliveries.

MINIMUM QUALIFICATIONS:

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with janitorial supplies, equipment, and procedures preferred.

DUTIES AND RESPONSIBILITIES

NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on janitorial products, services, and deliveries.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Collaborates with and assists sales representatives on customer service issues.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills, including active listening and conflict resolution.
• Service-oriented and able to resolve customer grievances.
• Excellent organizational skills and attention to detail.
• Proficient computer skills with the ability to learn new software.
• Must be proficient in Microsoft Office Suite or related programs.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Must be reliable and extremely trustworthy.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.

PHYSICAL DEMAND CLASS:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 20 pounds

This job description is intended to accurately reflect the position activities and requirements. However, management reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.

Compensation details: 45000-50000

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