Job Description

Company Description

Max Retail is an online marketplace that connects over 2,500 brands and independent retailers to sell their excess inventory. Through Max Retail, unsold goods can reach a wide network of online and offline retailers, enhancing sell-through rates and inventory turnover for sellers.

Role Description

This is a full-time on-site role as a Customer Success Associate at Max Retail located in West Palm Beach, FL. The Customer Success Associate will be responsible for engaging with customers, providing support, ensuring customer satisfaction, focusing on customer retention, and utilizing analytical skills to enhance the overall customer experience.

Who We Are Looking For:

We are seeking a proactive and customer-centric individual who is passionate about delivering exceptional experiences. The ideal candidate is empathetic, detail-oriented, and dedicated to helping customers achieve their goals. This role requires strong communication skills, a problem-solving mindset, and a genuine desire to make a positive impact.

What You'll Do:

• Build strong relationships with sellers, ensuring exceptional experiences and satisfaction.
• Activate new accounts on the platform and conduct detailed onboarding calls to familiarize retailers with our services.
• Train sellers on platform functionalities, tailoring solutions to meet their specific needs and goals.
• Manage and respond to customer inquiries, issues, and escalations with empathy, patience, and a proactive approach.
• Utilize CRM software and customer support tools to streamline processes and enhance customer interactions.
• Maintain accurate records of customer interactions, feedback, and resolutions for continuous improvement.
• Participate in ongoing training and development.
• Thrive in a fast-paced environment, demonstrating self-motivation, target orientation, and a positive attitude towards learning and growth.
• Contribute to a collaborative team environment, sharing insights, feedback, and ideas for improvement.

Who You Are:

• 0-1 year of experience 
• Customer-focused mindset with a passion for building relationships
• Excellent communication skills, both verbal and written
• Ability to understand customer needs and tailor solutions accordingly
• Strong problem-solving abilities and a proactive approach to addressing issues
• Detail-oriented and organized with the ability to manage multiple tasks simultaneously
• Patience and the ability to handle customer escalations with empathy and ease
• Collaborative team player with a positive attitude and willingness to learn
• Familiarity with CRM software and customer support tools is a plus
• Ability to thrive in a fast-paced environment
• Self-motivated and target-oriented

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