Customer Success Manager Job at CellGate Access Control Systems, Carrollton, TX

dCttMXVjRmpzRXRXMUhyemd6V2pCKy9uNVE9PQ==
  • CellGate Access Control Systems
  • Carrollton, TX

Job Description

Position Overview

As our Client Success Champion, you'll be the primary advocate for our customers, focusing on building strong relationships, ensuring customer satisfaction, and maintaining our company's excellent reputation. This role combines strategic customer success initiatives with hands-on problem-solving to drive retention and create exceptional customer experiences. You'll serve as a key bridge between our clients and internal teams, transforming customer feedback into actionable insights while managing our brand reputation across various channels.

Ideal Candidate

Our ideal candidate is a client success professional who thrives on building and nurturing client relationships. You're naturally proactive, with strong emotional intelligence and excellent problem-solving abilities. You can navigate complex situations with grace, turn challenging interactions into opportunities, and maintain composure during escalations. You are data-driven but people-focused, able to analyze trends while maintaining the personal touch that builds lasting client relationships. Most importantly, you're passionate about customer advocacy and have a track record of driving customer success through both strategic planning and tactical execution.

Responsibilities

Customer Success & Retention

  • Create and implement customized success plans to ensure client goal achievement
  • Lead proactive outreach programs to gather feedback and prevent churn
  • Serve as primary escalation point for complex client issues

Reputation & Feedback Management

  • Monitor and respond to customer feedback across social media channels and review platforms
  • Transform customer feedback into actionable insights for product and service improvements
  • Collaborate with internal teams to implement customer-centric solutions

Analysis & Reporting

  • Track and report key performance indicators for customer satisfaction and retention
  • Document all customer interactions and resolutions in CRM system
  • Identify trends in feedback and escalations to drive strategic improvements

Qualifications

  • 5+ years of customer service experience in client-facing roles
  • Preferred background in customer experience management or customer success
  • Proven track record of maintaining high customer satisfaction and retention rates
  • Strong written and verbal communication skills
  • Strong problem-solving abilities with experience in conflict resolution
  • Detail oriented and analytical
  • Bachelor's degree or equivalent experience

Job Tags

Similar Jobs

Bestica Inc.

Instructional System Designer Job at Bestica Inc.

Mandatory Requirements : The employee shall possess a bachelors degree in educational technology, Instructional Design, Educational Design or five (5) years applied experience in Instructional Systems Design (ISD) techniques and related discipline that includes demonstrated...

S&ME, Inc.

Environmental Engineer or Geologist Job at S&ME, Inc.

 ...Environmental Engineer or Geologist Requisition #: [click to reveal phone number]2025-1840-02 Are you an Environmental Engineer or...  ...Bring: ~ A Bachelor's degree in Environmental Engineering, Geology, Environmental Sciences, or a related field. ~8+ years of professional... 

Kaleidoscope Education Solutions

Special Education Teacher Job at Kaleidoscope Education Solutions

 ...Compensation starting $2000+ Weekly. Certified Teacher - Special Education Central and West Valley Multiple Openings 2-5 Days Per Week Very Flexible Kaleidoscope Education Solutions is seeking Special Education Teachers throughout the Phoenix AZ area .... 

Ultimate Staffing

Patient Information Coordinator Job at Ultimate Staffing

 ...military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los... 

Westmont Living, Inc.

Sales Director Job at Westmont Living, Inc.

 ...Westmont Living, Inc. is an equal opportunity employer; however, all candidates must complete a post offer employment physical, TB test, drug testing, fingerprinting/criminal background check, and reference checking to meet licensing regulations within our industry....