Customer Success Specialist Job at VitalEngine, Dallas, TX

dGVpenNNNXJ0a2hTMVhUd2lUZWpDK3JwNVE9PQ==
  • VitalEngine
  • Dallas, TX

Job Description

Full time remote position based in Dallas, TX. This person will work with the Customer Success team to ensure customer satisfaction and platform utilization within assigned accounts. They will be tasked with post-sale activities, driving platform adoption, and building a robust collaboration network. Position is mostly remote but will require some local travel.

Responsibilities :

  • Guide customers proactively through the implementation process of the VitalEngine platform, ensuring its successful adoption.
  • Onboard and train end-users to utilize VitalEngine.
  • Assist in implementations of VitalEngine as needed onsite.
  • Analyze existing workflows and collaborate with customers to optimize the utilization of the VitalEngine platform.
  • Strategically build and grow community networks (spokes)
  • Offer technical guidance on device configuration, provision user management, and advise network/connectivity optimization.
  • Train customer admin users, enabling customers to train end-users within their organizations effectively.
  • Monitor and optimize post-implementation utilization to deliver desired outcomes.
  • Identify expansion opportunities and facilitate integration within the organization through effective communication and stakeholder engagement.
  • Advocate for VitalEngine value propositions across diverse healthcare service lines.
  • Conduct business reviews to engage stakeholders and address inquiries at various levels, including system/facility.
  • Personally visit clients or stakeholders on-site to address issues, build relationships, and find solutions when remote communication is insufficient.
  • Provide Tier 1 remote support ( onsite as needed)

Who Would Thrive in This Role

We welcome candidates who possess a combination of education and/or work experience , with a preference for the following skills and personal attributes:

Bachelor’s degree

4+ years of experience in customer success/account management.

4+ years of experience in healthcare.

4+ years experience utilizing and learning new technology systems.

Technology Skills:

Proficiency in general business technology with a knack for quickly mastering new applications, including Google Docs, Google Sheets, Google Slides, Microsoft Office/Windows, CRM (SalesForce), Zendesk and Tableau.

Understanding of industry compliance standards, particularly HIPAA privacy and security understanding.

Personal Attributes:

Results-oriented mindset with a proven track record of exceeding goals.

Exceptional written, verbal, interpersonal communication, and public speaking skills.

Ability to thrive independently while remotely collaborating with a high-functioning, geographically distributed team.

Exhibits excellent time management skills and thrives in fast-paced, dynamic environments, quickly adjusting to new priorities and demands.

Travel

The position requires up to 25% travel within the designated territory or with implementations.

Must have a valid driver's license and insured, dependable transportation.

Job Tags

Full time, Work experience placement, Local area, Remote job,

Similar Jobs

Full Steam Staffing

Safety Coordinator Job at Full Steam Staffing

 ...Entry-Level Safety Coordinator Launch Your Career in Workplace Safety! Full Steam Staffing Are you seeking an entry-level role with a passion for workplace safety and based in or around Watsonville and Salinas ? Full Steam Staffing is looking for a proactive... 

Smith Power Products, Inc.

Diesel Field Technician/ Power Generation Job at Smith Power Products, Inc.

&##128205; Frederick, CO | Full-Time | On-Site Smith Power Products, Inc. About Us Smith Power Products, Inc. is the authorized servicing distributor for MTU-Rolls-Royce Power Systems, Detroit Diesel, DEUTZ, and Allison Transmission products throughout the Western...

Kaleidoscope Education Solutions

Special Education Teacher Job at Kaleidoscope Education Solutions

 ...Location: Huntley, IL 60142 Date Posted: 12/30/2025 Category: Education K12 Education: Bachelor's Degree Our school client is seeking K-12 Certified Special Education Teacher - Huntley, IL. Imagine doing your best work in the profession you love and empowering... 

Net2Source (N2S)

Administrative Assistant Job at Net2Source (N2S)

Job Title: Administrative Assistant Location: Boston, MA 02109 (Local Candidates only) Duration: 3 Months- Additional support, Possible for extension Shift: M-F 8am - 5pm Summary: As an Administrative Services Coordinator, you will provide administrative ...

Insight Global

Warehouse Associate Job at Insight Global

Apply now! We are hiring Warehouse Associates for a healthcare organization in Marlton, NJ. Please review the entire job description before submitting an application. Title: Warehouse Associate Openings : 6 Shifts Available: All shifts have a 30 minute unpaid...