Customer Success Specialist Job at VitalEngine, Dallas, TX

dGVpenNNNXJ0a2hTMVhUd2lUZWpDK3JwNVE9PQ==
  • VitalEngine
  • Dallas, TX

Job Description

Full time remote position based in Dallas, TX. This person will work with the Customer Success team to ensure customer satisfaction and platform utilization within assigned accounts. They will be tasked with post-sale activities, driving platform adoption, and building a robust collaboration network. Position is mostly remote but will require some local travel.

Responsibilities :

  • Guide customers proactively through the implementation process of the VitalEngine platform, ensuring its successful adoption.
  • Onboard and train end-users to utilize VitalEngine.
  • Assist in implementations of VitalEngine as needed onsite.
  • Analyze existing workflows and collaborate with customers to optimize the utilization of the VitalEngine platform.
  • Strategically build and grow community networks (spokes)
  • Offer technical guidance on device configuration, provision user management, and advise network/connectivity optimization.
  • Train customer admin users, enabling customers to train end-users within their organizations effectively.
  • Monitor and optimize post-implementation utilization to deliver desired outcomes.
  • Identify expansion opportunities and facilitate integration within the organization through effective communication and stakeholder engagement.
  • Advocate for VitalEngine value propositions across diverse healthcare service lines.
  • Conduct business reviews to engage stakeholders and address inquiries at various levels, including system/facility.
  • Personally visit clients or stakeholders on-site to address issues, build relationships, and find solutions when remote communication is insufficient.
  • Provide Tier 1 remote support ( onsite as needed)

Who Would Thrive in This Role

We welcome candidates who possess a combination of education and/or work experience , with a preference for the following skills and personal attributes:

Bachelor’s degree

4+ years of experience in customer success/account management.

4+ years of experience in healthcare.

4+ years experience utilizing and learning new technology systems.

Technology Skills:

Proficiency in general business technology with a knack for quickly mastering new applications, including Google Docs, Google Sheets, Google Slides, Microsoft Office/Windows, CRM (SalesForce), Zendesk and Tableau.

Understanding of industry compliance standards, particularly HIPAA privacy and security understanding.

Personal Attributes:

Results-oriented mindset with a proven track record of exceeding goals.

Exceptional written, verbal, interpersonal communication, and public speaking skills.

Ability to thrive independently while remotely collaborating with a high-functioning, geographically distributed team.

Exhibits excellent time management skills and thrives in fast-paced, dynamic environments, quickly adjusting to new priorities and demands.

Travel

The position requires up to 25% travel within the designated territory or with implementations.

Must have a valid driver's license and insured, dependable transportation.

Job Tags

Full time, Work experience placement, Local area, Remote job,

Similar Jobs

Murphy USA

Philanthropy & Community Relations Specialist Job at Murphy USA

The Philanthropy & Community Relations Specialist will be responsible for the administration of the gift matching program and platform, sponsorship & donations requests, and Employee Foundation (NEED fund.) In addition, the Philanthropy & Community Relations Specialist...

Dexian

Senior AI Chatbot Business Analyst Job at Dexian

 ...personalized product recommendations or conversational commerce. Familiarity with CRM and ticketing systems (e.g., Salesforce, ServiceNow, Zendesk). Exposure to GenAI applications in customer support and content generation. Exceptional communication and presentation... 

My Fair Mahjong

Communications, Support and Programs Manager Job at My Fair Mahjong

 ...and friendly, professional presence Recent college graduates and entry-level applicants are encouraged to apply Bonus: experience with Shopify, Gorgias/Zendesk, affiliate tools, or customer service Bonus: Mahjong enthusiast Bonus: Social media and marketing... 

Medasource

Drug & Supplement Retail Inspector (Entry-Level Science Graduates in the Kentucky Area) Job at Medasource

 ...product compliance. This position is ideal for recent college graduates or early-career professionals with a background in biology, chemistry, environmental science, or public health who are eager to gain experience in regulatory work, inspections, and compliance.... 

NoGigiddy

Entry-Level Remote Sales Development Representative (20 - 27 per hour) Job at NoGigiddy

 ...NoGigiddy is seeking a motivated and energetic Entry-Level Remote Sales Development Representative (SDR) to join our remote team. In this role, you will be responsible for generating and qualifying leads, setting up meetings for the sales team, and supporting our sales...