Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

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