As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.
Here is what you will do
• Answer calls: Greet callers and answer incoming calls throughout the day
• Transfer calls: Connect callers to the correct department or person
• Potentially provide information: Help customers by potentially providing basic claims information.
• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary
Here is what you will bring to the table
• Above average interpersonal, listening, communication and organizational skills
• Able to work in a fast-paced environment
• Good decision-making skills and the ability to utilize computers systems
• High energy and motivation to follow up and take ownership or any issues identified
• Bachelor’s or associate Degree preferred, but not required
#43546
...athletes of all fitness levels since 2006. With 45 retail locations across Florida, Puerto Rico, and Georgia, as well as an expansive online presence at we focus on providing an exceptional customer experience and promoting a healthy lifestyle. Our knowledgeable Fit...
POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position) The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES...
Great Life work Balance position with excellent benefits! The CNA or HHA serves as a member of the PACE Interdisciplinary Team. Under the direction of a licensed nurse, incumbent participates in all aspects of the planning, implementation and evaluation of personal care...
Position Title: Content & Briefs Writer Location: Bellevue, WA Position Type: Regular, Full-Time Who we are: At Roundglass, our mission is to inspire and enable a wholistic wellbeing movement that nurtures individuals and communities alike. We do this through...
Your new company Hays is partnered with a well-known Real Estate firm, who are looking to add a Compliance Specialist to their team the greater Houston area. This is a great opportunity to join a rapidly growing company. Your new role Process initial, annual, ...