Customer Success Specialist (Recent Grad) Job at Atlantic Group, Boston, MA

dCsreHNNNXJ0RWxjMzNIMWpUZW1ET2pxNFE9PQ==
  • Atlantic Group
  • Boston, MA

Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

#43546

Job Tags

Similar Jobs

SESCO Cement Corp.

Industrial Engineer Job at SESCO Cement Corp.

 ...Job Description: Industrial Engineer The purpose of this position is to develop and sustain efficient operational methods for engineering, manufacturing, and supply chain that improve profitability. This position is responsible for calculating and maintaining production... 

Construction Industry Education Foundation

Marketing Director Job at Construction Industry Education Foundation

 ...providing an online plan room, education and safety training, and government advocacy. SRBX and CIEF have 18 full-time employees and seven...  ..., and demand generation Manage press releases, public relations, and earned media, ensuring a consistent and positive organizational... 

Hobson Associates

Associate Director, Supply Chain Job at Hobson Associates

&##128680; Now Hiring: Associate Director, Supply Chain &##128680; Im partnering with a high-volume, high-speed global manufacturer...  ...leadership role overseeing planning, procurement, materials, logistics, and execution, with strong alignment to global supply chain... 

Guthrie

Care Companion II - Nursing Unit PRN - Full Time Job at Guthrie

 ...7. Maintain and respect the patients responsibility, privacy, and dignity. 8. Demonstrates behavior appropriate to keeping the patient relaxed. Other Duties: 1. Participates in performance improvement activities to improve service and care. Rev: 11-15-2024

Taconic Builders, Inc.

Construction Superintendent Job at Taconic Builders, Inc.

 ...Responsibilities: Manage and coordinate day-to-day on-site construction activities. Supervise trades and crews while enforcing...  ...plus. Valid drivers license and reliable transportation for travel. Benefits: Competitive salary based on experience ...