As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.
Here is what you will do
• Answer calls: Greet callers and answer incoming calls throughout the day
• Transfer calls: Connect callers to the correct department or person
• Potentially provide information: Help customers by potentially providing basic claims information.
• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary
Here is what you will bring to the table
• Above average interpersonal, listening, communication and organizational skills
• Able to work in a fast-paced environment
• Good decision-making skills and the ability to utilize computers systems
• High energy and motivation to follow up and take ownership or any issues identified
• Bachelor’s or associate Degree preferred, but not required
#43546
...Milwaukee Catholic Home, a dynamic, faith-based continuing care retirement community on Milwaukee's East side, is seeking a Social Worker. The Social Worker works with residents and family members to provide support and assistance as needs or concerns arise regarding...
...friendly Office Manager for a successful and fast growing e-commerce company based in Hollywood, Los Angeles. You will be the first point of... ...visibility for key team Partner with People & Culture on new hire prep tasks, including paperwork and building/parking card setup,...
...Our Client, multinational mass media and entertainment company, is looking for someone to join their team as an Senior Design Researcher!**This is a hybrid one year contract that takes place in Burbank, CA** Required Skills &Experience ~ Proven experience with...
...At Veranova, we are committed to EHS excellence and ensuring a safe, healthy, and regulatory-compliant work environment. The Environmental Specialist is responsible for ensuring the sites compliance with environmental laws, regulations, and best practices. The role...
...Rate: $55-$65 Job Description A leading Academic Medical Center sitting in New York City is seeking a Product Manager to... ...requirements and tickets - Experience supporting both onshore and offshore development teams. - Experience in Healthcare/Healthcare...