As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.
Here is what you will do
• Answer calls: Greet callers and answer incoming calls throughout the day
• Transfer calls: Connect callers to the correct department or person
• Potentially provide information: Help customers by potentially providing basic claims information.
• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary
Here is what you will bring to the table
• Above average interpersonal, listening, communication and organizational skills
• Able to work in a fast-paced environment
• Good decision-making skills and the ability to utilize computers systems
• High energy and motivation to follow up and take ownership or any issues identified
• Bachelor’s or associate Degree preferred, but not required
#43546
...effective making sales presentations and product demonstrations. Professional, reliable, and trustworthy. Willing to supply work related personal references if requested. Fluency in Spanish is a plus. Physical Demands Standing, walking, moving, carrying,...
...each load is properly chained, strapped, and delivered safely and on time. This role is a critical link in Wheelworxs logistics operation, helping maintain efficient delivery flow and supporting our commitment to reliability and quality in the rail industry. This is a...
...friendly Office Manager for a successful and fast growing e-commerce company based in Hollywood, Los Angeles. You will be the first point of... ...visibility for key team Partner with People & Culture on new hire prep tasks, including paperwork and building/parking card setup,...
...Join the #1 eCommerce Destination for Pre-Owned Luxury Watches SwissWatchExpo is the premier online retailer of pre-owned luxury timepiecesrecognized by Forbes, The Wall Street Journal, and The New York Times as one of the fastest-growing, most dynamic companies in...
...Summary The Licensed Practical Nurse (LPN) provides professional nursing care for... ...in establishing and maintaining effective working relationships with resident, health care providers... ...time off package to maintain a healthy home-work balance. For more information about...