Customer Success Specialist (Recent Grad) Job at Atlantic Group, Boston, MA

dCsreHNNNXJ0RWxjMzNIMWpUZW1ET2pxNFE9PQ==
  • Atlantic Group
  • Boston, MA

Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

#43546

Job Tags

Similar Jobs

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited... 

Sanford Health

LPN - Licensed Practical Nurse - PRN Job at Sanford Health

 ...Summary The Licensed Practical Nurse (LPN) provides professional nursing care for...  ...in establishing and maintaining effective working relationships with resident, health care providers...  ...time off package to maintain a healthy home-work balance. For more information about... 

Grace Federal Solutions LLC

Van Services Driver Job at Grace Federal Solutions LLC

 ...Van Services Driver Evening Shifts Location: North Carolina Employer: Grace Federal Solutions Type: Full-Time | Schedule: Evening shifts with flexibility for weekends and holidays At Grace Federal Solutions , our people are our greatest success. Rooted... 

Russell Tobin

Administrative Assistant Job at Russell Tobin

Job title: Administrative Support Location: Salt Lake City, UT Duration: 6months Pay rate: $28-$29/hour Position Description: Job Summary & Responsibilities: Provide administrative support to in a team-oriented environment; Flexibility to support varying...

TERRACON

Environmental Engineer/Geologist Job at TERRACON

 ...Evaluate and interpret subsurface field and sampling data including soil and groundwater to develop conclusions concerning the environmental and geologic site conditions. Generate subsurface maps and cross-sections and collaborate with engineering and environmental scientist...