Customer Success Specialist (Recent Grad) Job at Atlantic Group, Boston, MA

dCsreHNNNXJ0RWxjMzNIMWpUZW1ET2pxNFE9PQ==
  • Atlantic Group
  • Boston, MA

Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

#43546

Job Tags

Similar Jobs

HICC Pet®

Trade Marketing Manager Job at HICC Pet®

 ...Requirements: ~ Bachelor's degree in business administration, advertising, marketing or related fields. ~6 years of experience in Trade Marketing, Retail environment, Shopper, preferably with a multination FMCG company ~ Proven track record in negotiation and... 

Marshall Industrial Technologies Inc.

Sales Manager Job at Marshall Industrial Technologies Inc.

 .../7 availability, our team is dedicated to meeting the needs of businesses around the clock. Role Description This is a full-time, hybrid location Sales Manager role based in Trenton, NJ and Stockertown, PA. Experience with Mechanical, Electrical, HVAC/R and/or... 

Robert Half

Logistics Specialist Job at Robert Half

 ...Our client, a growing logistics and distribution company in Hudson County, is seeking a motivated Entry-Level Logistics...  ...for someone looking to start a career in supply chain, operations, or transportation management. If youre detailoriented, eager to learn, and comfortable... 

Aritzia

Cashier Job at Aritzia

THE TEAM The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to...

Balfour Beatty US

Welder Job at Balfour Beatty US

 ...Time ~ Sick Time ~ Holidays Role and Responsibilities # Ability to read mechanical drawings. # Setup and operate metal fabrication machinery according to drawings and within tolerances. # Pass a welding certification test in MIG and Flux core welding. #...