Customer Success Specialist (Recent Grad) Job at Atlantic Group, Boston, MA

dCsreHNNNXJ0RWxjMzNIMWpUZW1ET2pxNFE9PQ==
  • Atlantic Group
  • Boston, MA

Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

#43546

Job Tags

Similar Jobs

System One

Mechanical BIM Coordinator Job at System One

Position: Mechanical BIM/VDC Specialist Location: Phoenix, AZ (85029) Pay: $70k - $80k Summary: Piping VDC/BIM professional specializing in coordinated modeling, shop drawings, and constructability support to improve project accuracy, efficiency, and field execution...

B&H Photo Video

Facilities Warehouse Security Supervisor Job at B&H Photo Video

 ...fulfillment center. Capacity to remain calm in hostile or uncomfortable circumstances. Direct liaison with third party security guards for daily operations including, but not limited to, coordinating resources for open doors, escorts, responding to medical... 

DYNE Hospitality Group

Tropical Smoothie Cafe - Team Member (TX046) Job at DYNE Hospitality Group

Location: 760 Airport Fwy Suite 400 Hurst TX 76054 Work Week : Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on caf hours and availability. Welcome to the DYNE Hospitality Group (Tropical Smoothie Caf...

Onward Search Education

School Social Worker [80358] Job at Onward Search Education

 ...exceptional school district in Van Buren County, MI, to hire a full-time School Social Worker for the 20252026 school year. In this in-person role, the School Social Worker will work to improve the success of students with disabilities in school through service and... 

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited...