Customer Success Specialist (Recent Grad) Job at Atlantic Group, Boston, MA

dCsreHNNNXJ0RWxjMzNIMWpUZW1ET2pxNFE9PQ==
  • Atlantic Group
  • Boston, MA

Job Description

As a Call Service Representative, you will work in a dynamic environment where professionalism and commitment to customer service is highly valued. Representatives manage and transfer inbound calls from our customers, agents, vendors and third parties in a high call volume setting. Representatives are expected to exercise good judgment, flexibility, and friendliness in their interactions while providing excellent customer service.

Here is what you will do

• Answer calls: Greet callers and answer incoming calls throughout the day

• Transfer calls: Connect callers to the correct department or person

• Potentially provide information: Help customers by potentially providing basic claims information.

• Escalate issues: Refer customers or third-party vendors to a more senior staff member when necessary

Here is what you will bring to the table

• Above average interpersonal, listening, communication and organizational skills

• Able to work in a fast-paced environment

• Good decision-making skills and the ability to utilize computers systems

• High energy and motivation to follow up and take ownership or any issues identified

• Bachelor’s or associate Degree preferred, but not required

#43546

Job Tags

Similar Jobs

Cardinal Health

Pharmacy Services - Delivery Driver Job at Cardinal Health

 ...What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt and accurate delivery and distribution of radiopharmaceuticals...  ...equivalent work experience, preferred Must hold a valid driver's license and have a good driving record Minimum of 18... 

Vacation Advertiser

Global Travel Consultant Job at Vacation Advertiser

 ...Global Travel Consultant (Remote) Turn Your Passion for Travel into a Rewarding Career Do you have a love for travel and a desire to help others explore the world? Join our growing team as a Global Travel Consultant and enjoy the flexibility of working remotely... 

The Goddard School

School Administrator Job at The Goddard School

 ...insurance Paid time off Training & development Vision insurance Profit sharing Join the dynamic team at The Goddard School at 8348 N. Deer Valley Road in Peoria, AZ as our School Administrator! Were seeking a passionate and proactive leader to oversee... 

Power Of Fitness

Administrative Assistant (Work From Home) Job at Power Of Fitness

Description The Administrative Assistant will handle a variety of administrative and clerical tasks that help keep our gym running smoothly. This role plays a critical part in maintaining accurate records, supporting the management team, assisting members with basic...

Hervé Léger

Keyholder Job at Hervé Léger

 ...Founded in 1985, Herve Leger is a French fashion house that offers an exquisite collection of Bodycon (Body Conscience) dresses and gowns in amazing styles and vivid colors. Herve Leger pioneered the Bodycon look and has been synonymous with the style ever since. Every...