Job Description

Summary:

The main function of a patient registry representative is to gather and verify patient data and perform data entry (45%)

Key responsibilities:

• Collect missing information from external customers including hospital staff and doctor offices

• Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.

• Perform peer auditing of IPR (Implant Patient Registry) data

• Sort and organize incoming mail by date

• Print and mail Implant Patient ID cards

• Respond and answer basic patient registry questions

• Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review

Additional Skills:

• Ability to type 55 wpm accurately

• Good computer skills including usage of MS Office Suite

• Good written and verbal communication and interpersonal relationship skills

• Substantial knowledge and understanding of Edwards policies and procedures

• Basic knowledge and understanding of complaint, HIPAA, and GDP regulations

• Basic knowledge of medical terminology

• Good problem-solving skills

• Ability to manage confidential information with discretion

• Strict attention to detail

• Ability to interact professionally with internal customers

• Ability to work in a fast paced environment

• Must be able to work in a team environment, including inter-departmental teams

• Ability to provide feedback in a professional, direct, and tactful manner

Education and Experience:

• Associate's Degree or equivalent in related field

• 0-2 years of experience required

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