Dealership Aftersales Specialist Job at ektello, Warren, MI

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  • ektello
  • Warren, MI

Job Description

Hiring a Aftersales Specialist to provide support for the US Sales Operations team specific to Aftersales Strategy. This role has multiple elements to it and requires coordination within Regions/Field Teams and Suppliers. The individual must have both strong communication and analytical/reporting skills.

• Aftersales Dealer and Field Support:

o Consultation/Resolution focused on Aftersales specific initiatives supporting non- Field and 360 Multi-Point Dealers

o Facilitates and Presents Training with new Aftersales Field along with HQ SME support

• Aftersales Launch Readiness:

o Updating the Regional Service Teams on TAC AC Cases, Shipments, Connected Services Deactivations and Summarizing New/Recent Changes

o Continuous BFU Certification support (addition and removals) through GM Retail Support and GM Global Warranty

• Readiness:

o Assisting in the Organization and Operationalizing of the Technician Training and Engagement

• Roadside, Mobile Services, and Pick Up & Delivery:

o Support program needs of Program Teams, and Suppliers

o Supports the program updates through Suppliers: Equipment, Tools, Vehicles, and Decals

o Manages the Enrollment and Activation of Dealers new to the Program (Paperwork/Dealer Follow Up

Required Qualifications:

  • Communication is the largest part of this role!
  • Competency in Microsoft will help
  • Be able to break hard news and have hard discussions.
  • Analytical Skills

Requirements:

  • 2 -3 years automotive experience. (ANY auto experience works)
  • Bachelors degree strongly preferred – not required for the right experience

Job Tags

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