Director of Customer Success Job at Clarra, Hayward, CA

cys2d3ZNOWx0a3RTMzNEMWlqQ2pCdVhzNlE9PQ==
  • Clarra
  • Hayward, CA

Job Description

Clarra is a fast-growing legal tech company that provides a law practice and legal case management software-as-a-service (SaaS) application that enables law firms to simplify management and accelerate growth. By addressing the unique needs of law firms to track and manage matters, events, deadlines, timekeeping, expenses, and contacts, we allow firms to improve caseload efficiency, eliminate errors, meet deadlines, improve transparency, and improve profitability.

We are seeking a Director of Customer Success (DCS) to ensure that our customers are able to realize all of the features and benefits of Clarra fully. The Director of Customer Success will be responsible for building a team of Customer Success Managers who work directly with our customers to educate, customize the application, onboard users, and project manage the overall implementation.

Responsibilities:

  • Develop an overall support strategy to meet the needs of customer support journey
  • Work directly with paralegals, operations directors, and attorneys to understand their requirements
  • Work with our law firm clients on education, onboarding, requirements gathering, project management, data migration, and training
  • Manage and respond to trouble tickets submitted to our trouble ticketing system
  • Develop customer success metrics and measure our results
  • Provide Clarra product demonstrations for prospects and clients
  • Hire and manage a team of Customer Success Managers working remotely who are obsessed with keeping our clients happy
  • Work closely with the Director of Marketing, VP of Sales, and Head of Product Management to manage and curate the customer journey to provide a seamless experience of customer acquisition and retention

Skills:

The Director of Customer Success should be very familiar with the operations of a plaintiffs' law firm and how to prepare attorneys for hearings, trials, and meetings. The person should also have experience providing and managing customer support within the legal sector.

Job Tags

Remote job,

Similar Jobs

Imperial Health Plan of California, Inc.

Healthcare Plan Pharmacy Technician Job at Imperial Health Plan of California, Inc.

 ...Imperial Health is hiring a Pharmacy Technician. This is for a healthcare plan, not a retail role. Job summary: Assists pharmacist with managing specific reports that impact medication adherence, medication reconciliation and other STARs and HEDIS measures. Contributes... 

Orpheus, Inc.

Full Stack Web Developer Job at Orpheus, Inc.

 ...Orpheus, Inc. is a team of passionate and experienced web designers, web developers, graphic designers, and marketing strategists that want nothing...  ...opportunity for the right developer to get hands-on experiences in architecting, designing, building, delivering websites... 

Sungrow Power Supply Co., Ltd.

Field Service Technician - Solar Job at Sungrow Power Supply Co., Ltd.

 ...inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University...  ...Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and... 

Amped Up Enterprise

Marketing Assistant Job at Amped Up Enterprise

 ...Direct Marketing and Sales Representative (Full-Time) Position: Entry-Level and Full Time Location: Boston, MA Are you ready...  ...work both independently and as part of a team. No prior experience in marketing or sales is required, but a positive attitude and... 

Valley Way

Marketing Communication Assistant Job at Valley Way

Here's a revised ad that focuses on soft skills, leadership skills, and no experience needed: Marketing Associate (Future Leader Wanted!) We're a dynamic marketing firm that drives results through innovative campaigns and events. We're seeking a talented individual...