Job Description

Requirements:

• 3+ years of Food and Beverage management experience
• Experience working with in-room dining
• 5+ years of Food and Beverage experience
• High School Diploma/GED

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About the Company

Our client is a gaming and entertainment company that operates casinos and gaming venues across the country. Known for offering a wide range of gaming options, including slot machines, table games, and poker, it also provides entertainment experiences such as live shows, dining, and events. The company aims to create a luxurious yet accessible environment, combining high-quality service with diverse entertainment options for guests.

About the Role

The Director of Food and Beverage will serve as the face of the food outlets as well as in-room dining and floor beverage service. This person will be responsible for leading the team and ensuring great service for the casino guests.

Responsibilities

• Ensure positive and informative pre-shifts take place across all outlets, keeping the team engaged and informed about daily operations.
• Set and maintain high guest service standards, ensuring team members consistently meet these expectations to enhance the overall gaming experience.
• Provide hands-on leadership to the F&B department, ensuring the highest quality service to both team members and guests.
• Assist in establishing performance standards, quality control for products and service, staffing levels, and food/beverage cost management.
• Ensure outlets are well-stocked, maintained, and all equipment, lighting, and entertainment are functioning at their best.
• Supervise inventory control, estimating food and beverage costs, and ensuring efficient use of resources.
• Collaborate with the Executive Chef and Catering Sales Manager to achieve catering goals, design event menus, and determine pricing.
• Maintain regular communication with the purchasing department to ensure adequate supply inventory.
• Develop and manage the department’s budget, including capital expenditures and staffing costs.
• Monitor staffing levels to ensure compliance with budgetary guidelines.
• Recruit, hire, train, schedule, and develop team members and managers in the department.
• Provide constructive coaching and feedback to direct reports, both formally and informally, as needed.
• Address and resolve escalated guest service issues promptly and discretely.
• Ensure compliance with company policies regarding guest alcohol limitations and other related procedures.
• Communicate relevant operational information to senior staff, surveillance, and other key team members.
• Uphold and ensure adherence to the company’s non-disclosure and confidentiality policies.
• Foster a positive work environment, interacting well with others and boosting team morale.
• Respond immediately to any safety hazards, maintenance issues, or problems and report them through the appropriate channels.
• Be adaptable and willing to work a flexible schedule, including nights, weekends, and holidays, as required by business operations.

Requirements

• 3+ years of Food and Beverage management experience
• Experience working with in-room dining
• 5+ years of Food and Beverage experience
• High School Diploma/GED
• Flexible schedule (able to work nights and weekends)

Benefits

• Medical/Dental/Vision
• 401k
• Flex time off

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