Job Description

Job description

Director of Operations

Job description

Come join our team! We have an excellent opening for an experienced Director of Clinic Operations. If you have a proven track record of successful management of multi-site surgical physician practice, we want to hear from you!

About Us:

Established in 1969, Austin ENT Clinic is one of the leading Ear, Nose and Throat clinics in the nation. Our physicians specialize in otolaryngologic care for pediatric and adult patients at locations across the greater Austin area. Our practice features state-of-the-art care for ear, nose, and throat problems, hearing loss, environmental allergies, sinus, and head and neck surgery. We offer a variety of highly specialized procedures that utilize the latest medical technology.

What you will be doing:

You will be responsible for providing strong leadership and supervision of our growing ENT, audiology, and allergy business, consisting of 8 locations. You will oversee the daily operations, continuously monitor and direct processes, train and develop staff, manage individual and team performance, work with stakeholders to drive positive change, and develop an exceptional work culture.

What you will need:

Experience:

• At least 9 years of recent direct experience as a physician practice manager or clinical manager for a specialty physician group practice (or extremely similar) required
• At least 5+ years of direct experience leading a multi-site physician practice for a specialty physician group (or extremely similar) required
• At least 3+ years of multi-site management with direct oversight of the clinic manager or practice manager
• NOTE: dental, vision, physical therapy, mental health, and chiropractic experience will not be considered towards the requirements for this position
• At least 7 years of experience using an EMR required
• At least 7 years of people management of 25+ employees
• At least 7 years of P&L experience required
• Authority to hire/fire experience required

Skills:

• Strong leadership and management skills
• Strong leader with player / coach mentality
• Strong time management, multi-tasking, task prioritization, and organizational skills
• Strong critical thinking, investigational, and problem-solving skills
• Strong understanding of physician practice regulations and certifications
• Strong understanding of physician practice clinical workflow best practices
• Knowledge and understanding of third-party payers, HMOs, PPOs, Medicare, Medicaid, etc.
• Knowledge and understanding of insurance benefits (deductibles, copays, coinsurance) and eligibility verification
• Knowledge and understanding of prior authorization / precertification
• Knowledge and understanding of HIPAA, OSHA, and other applicable regulations
• Ability to analyze and interpret financial data/reports
• Ability to operate in a dynamic, rapidly changing environment, adapting to the needs of the organization and employees

Education:

• Bachelor's degree in health or business administration required
• Related billing or coding certifications preferred

Job Type: Full-time

Salary: $123,750+; commensurate with experience

Benefits:

• Bonus structure
• 401 (k)
• 401 (k) match
• AD&D insurance
• Employee discount
• Employee Assistance Program (EAP)
• Flexible Spending Account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Other (Service Awards)
• Paid time off
• Profit sharing
• Referral program
• Retirement plan
• Travel reimbursement

Schedule:

• Monday to Friday

Medical Specialty:

• Otolaryngology

Supplemental pay types:

• Bonus pay structure

Job Type: Full-time

Pay: From $123,750.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

• Work Location: In person

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