Director of Service Operations Job at Matlock Group LLC, Hyattsville, MD

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  • Matlock Group LLC
  • Hyattsville, MD

Job Description

We are working with a well known, established organization in the commercial roofing industry who is looking to hire a Service Director role to their team to lead the growth and day-to-day operations.

This role is pivotal in driving strategic initiatives that will evolve the division into a stand-alone entity, delivering relationship-centered service with long-term value to business owners and property managers.

The role would pay between $100,000 - $120,000, based on experience and would offer bonus potential, health benefits, 401K and other benefits.

Job Responsibilities:

Operations & Execution

  • Oversee daily service operations, including scheduling, dispatch, work order tracking, and fleet/equipment management
  • Monitor job progress, team productivity, safety, and service quality in real time
  • Ensure accurate field reports, customer documentation, and compliance with safety standards

Team Leadership

  • Recruit, train, and manage technicians and support staff
  • Set clear expectations, coach for performance, and foster a culture of accountability and improvement
  • Lead team meetings and promote engagement and professional growth

Client Relations

  • Serve as primary contact for commercial clients, ensuring clear communication and satisfaction
  • Resolve client concerns quickly and professionally
  • Strengthen long-term partnerships with property managers and key accounts

Strategy & Growth

  • Collaborate with leadership to expand services, improve systems, and grow division revenue
  • Identify market opportunities and align service offerings with client asset goals

Financial Oversight

  • Manage budget, track labor and materials costs, and analyze profitability of service jobs
  • Provide regular reporting and forecasting to executive leadership

Brand Representation

  • Represent the company at client meetings, industry events, and networking functions
  • Support service-focused messaging and marketing initiatives

Qualifications:

  • 6+ years of service operations in a leadership capacity (construction, retail, restaurant or similar fast-paced industry preferred)
  • Strong leadership, communication, and client service skills
  • Ability to lead in a fast-paced, customer-focused environment

Job Tags

Work alone,

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