Job Title: Dispatch Agent
Location: Cincinnati, OH 45202
Duration: 12-month recurring contract
Pay: $20-$22/hr (more for right candidate)
Schedule: Onsite M-F 8-5
Required Skills & Experience:
3+ years of level 2 or 3 Help Desk experience
Triaging
Ticket/Work Order prioritization
Change management experience
Nice to Have Skills & Experience:
Facilities management platforms and other software (Maximo, ServiceNow, ServiceChannel, fmPilot)
Manufacturing, production, or big box retail experience)
Autonomous system diagnostics and troubleshooting
Job Description:
A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.
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