Job Title: Dispatch Agent
Location: Cincinnati, OH 45202
Duration: 12-month recurring contract
Pay: $20-$22/hr (more for right candidate)
Schedule: Onsite M-F 8-5
Required Skills & Experience:
3+ years of level 2 or 3 Help Desk experience
Triaging
Ticket/Work Order prioritization
Change management experience
Nice to Have Skills & Experience:
Facilities management platforms and other software (Maximo, ServiceNow, ServiceChannel, fmPilot)
Manufacturing, production, or big box retail experience)
Autonomous system diagnostics and troubleshooting
Job Description:
A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.
...Position Summary: The Equipment Controls System Engineer is assigned to improve equipment controls systems and to integrate equipment controls systems with higher level production and quality control software systems. Responsible to support the Kyocera AVX initiative...
...Evaluate and interpret subsurface field and sampling data including soil and groundwater to develop conclusions concerning the environmental and geologic site conditions. Generate subsurface maps and cross-sections and collaborate with engineering and environmental scientist...
...Employee Assistance Program Our community is looking for a Housekeeper to join our team. Housekeeper Responsibilities:... ...Responsible for collecting, cleaning and redistributing the community laundry. Responsible for maintaining the commercial laundry in a...
...solid business relationships on behalf of some of the most well-respected brands in technology throughout the world. They link a customer's needs with the solutions and products available to them, providing a consultative sales approach that focuses on value and problem...
...Our client is seeking Dispatchers to Effectively dispatch club owned fleet vehicles or contractors to provide efficient emergency road service in their Albany location. Education/Experience Requirement (s) : High School Diploma or equivalent Basic automotive knowledge...