Dispatcher/Customer Service Representative Job at NXC Watermark LLC, Mason, OH

dCsyMnNjWmx0RTlXMFhYMmpUR2xEK1RtNkE9PQ==
  • NXC Watermark LLC
  • Mason, OH

Job Description

Nixco Plumbing seeks a motivated Dispatcher/Customer Service Representative to join our dynamic team in Mason, OH. If you thrive in a fast-paced environment, excel at multitasking, and enjoy providing top-notch customer service , we want to hear from you!

As a Dispatcher/Customer Service Representative, you will play a critical role in managing the daily operations of our service team. Your responsibilities will include dispatching technicians, coordinating schedules, and ensuring a seamless experience for our customers. In addition, you will provide administrative support to the office manager and service team to help us deliver excellent service every day.

What you'll do:

  • Efficiently dispatch technicians to service calls, optimizing routes and minimizing downtime.
  • Communicate effectively with customers to provide updates and resolve concerns.
  • Support office operations by managing customer databases, processing payments, and assisting with reports.
  • Collaborate with the service team to ensure accurate job details, technician support, and schedule adjustments.
  • Monitor daily job statuses and assist with follow-up tasks, such as rescheduling or coordinating parts orders.
  • Additional tasks as assigned.

Schedule:

This position is located in our Mason, OH office and is required to be in-office . The hours will be Monday through Thursday from 7 am to 5 pm, Fridays 7 am to 4 pm.

Benefits you'll enjoy:

Employment with Nixco Plumbing comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid time off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:

  • Health Insurance (100% company-paid employee medical premiums)
  • Dental, and Vision Insurance
  • Company provided Life and AD&D Insurance
  • Company provided Disability Insurance
  • 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off - Earn two weeks during first year of employment!
  • Paid holidays

EOE/AAP/M/F/V/D/SO

  • Strong organizational and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Experience in customer service or dispatching is a plus.
  • Familiarity with dispatch software (e.g., Service Titan) preferred.
  • High school diploma or GED required
  • A team player who thrives in a busy, customer-focused environment.

Must be able to pass pre-employment screenings including a background check and drug screening.

Compensation details: 22-24 Hourly Wage

PI0f9dacf33c3e-30492-37320442

Job Tags

Hourly pay, Holiday work, Immediate start, Monday to Thursday,

Similar Jobs

DLP Industries

Inventory & Operations Manager Job at DLP Industries

 ...operations and support our continued growth. What You'll Do: Oversee daily warehouse operations Manage inventory accuracy and stock levels Expedite order fulfillment process Coordinate purchasing and supplier interactions Handle shipping and receiving... 

Staff Management | SMX

Stand Up Clamp Forklift Operator Job at Staff Management | SMX

 ...and work with a great management team in a clean and safe environment.Our team in Laredo, TX is accepting applications for Stand-Up Clamp Forklift Operators! This role is an essential part of our client's operations. **_Please be prepared to provide an updated copy of... 

Royal Caribbean Group

Plumber Job at Royal Caribbean Group

The Plumber performs maintenance and repair work on the vessels piping systems and related systems. They execute work orders from the Accommodations Maintenance Manager, demonstrate skilled workmanship, and operate in accordance with safety, environmental, and quality... 

Impact Kids

Spanish Tutor Job at Impact Kids

 ...Looking for experienced individuals for teaching and instruction of spanish for kids. Candidate must possess a high energy, positive...  ...not required) Essential Job Responsibilities: The Spanish Tutor is responsible for the supervision of students, giving spanish instruction... 

CHS Inc

Internal auditor Job at CHS Inc

 ...countries. At CHS, we are creating connections to empower agriculture. Summary CHS has an exciting opportunity for an Auditor within our Internal Audit group. Our high-performing team is made up of diverse perspectives, creative minds, and an inherent drive to get...