Dispatcher/Customer Service Representative Job at NXC Watermark LLC, Mason, OH

dCsyMnNjWmx0RTlXMFhYMmpUR2xEK1RtNkE9PQ==
  • NXC Watermark LLC
  • Mason, OH

Job Description

Nixco Plumbing seeks a motivated Dispatcher/Customer Service Representative to join our dynamic team in Mason, OH. If you thrive in a fast-paced environment, excel at multitasking, and enjoy providing top-notch customer service , we want to hear from you!

As a Dispatcher/Customer Service Representative, you will play a critical role in managing the daily operations of our service team. Your responsibilities will include dispatching technicians, coordinating schedules, and ensuring a seamless experience for our customers. In addition, you will provide administrative support to the office manager and service team to help us deliver excellent service every day.

What you'll do:

  • Efficiently dispatch technicians to service calls, optimizing routes and minimizing downtime.
  • Communicate effectively with customers to provide updates and resolve concerns.
  • Support office operations by managing customer databases, processing payments, and assisting with reports.
  • Collaborate with the service team to ensure accurate job details, technician support, and schedule adjustments.
  • Monitor daily job statuses and assist with follow-up tasks, such as rescheduling or coordinating parts orders.
  • Additional tasks as assigned.

Schedule:

This position is located in our Mason, OH office and is required to be in-office . The hours will be Monday through Thursday from 7 am to 5 pm, Fridays 7 am to 4 pm.

Benefits you'll enjoy:

Employment with Nixco Plumbing comes with great perks! Major health benefits are available on the first of the month following your first day of employment. Paid time off, paid holidays, and the company matching 401(k) kick in immediately upon hire! Here's just some of what you'll receive in our generous benefit offering:

  • Health Insurance (100% company-paid employee medical premiums)
  • Dental, and Vision Insurance
  • Company provided Life and AD&D Insurance
  • Company provided Disability Insurance
  • 401(k) with company match
  • Employee Assistance Program
  • Paid Time Off - Earn two weeks during first year of employment!
  • Paid holidays

EOE/AAP/M/F/V/D/SO

  • Strong organizational and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Experience in customer service or dispatching is a plus.
  • Familiarity with dispatch software (e.g., Service Titan) preferred.
  • High school diploma or GED required
  • A team player who thrives in a busy, customer-focused environment.

Must be able to pass pre-employment screenings including a background check and drug screening.

Compensation details: 22-24 Hourly Wage

PI0f9dacf33c3e-30492-37320442

Job Tags

Hourly pay, Holiday work, Immediate start, Monday to Thursday,

Similar Jobs

MY DR NOW

Payroll Accountant Job at MY DR NOW

 ...stability is real. Why Youll Love It Here: This isnt corporate accountingits entrepreneurial accounting. We move fast, think big, and...  ...active member of our Accounting Team, involved with Accounts Payable, our monthly financial close, reconciliations and ad hoc... 

CyberCoders

Project Manager Job at CyberCoders

 ...stakeholders. Conduct regular site visits to monitor progress, quality of work, and adherence to safety standards. Coordinate with subcontractors, suppliers, and other stakeholders to ensure project requirements are met. Negotiate contracts and agreements with clients,... 

Memorial Healthcare System

Dishwasher - Porter - PT - Days - MHW Job at Memorial Healthcare System

 ...entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary Cleans and maintains all areas of the Foodservice Department according to safety, sanitation and infection control... 

Pocketbook Agency

Seasonal Full-Time Chef for UHNW Couple Job at Pocketbook Agency

JRN 2112 We are seeking a seasonal, full-time chef to oversee all meal preparation for an UHNW couple in Miami, FL. They appreciate healthy, thoughtfully crafted cuisine with an Asian/Japanese flair and maintain simple, routine breakfast and lunch habits, ending each...

GOGYO Gramercy

Sushi Chef Job at GOGYO Gramercy

GOGYO is a casual-chic Japanese Ramen gastropub that strives to provide an authentic Japanese dining experience. We are hiring both FOH and BOH staff. Applications are open for all positions including servers, hosts, bartenders, line cooks, porters. We...