Job Description

Position: DHB - Training and Support Specialist

Location: Hybrid- 8 days per month onsite: 3000 Bob Johnson Road, Raleigh, NC 27603

Duration: 12+ months contract with possibility of extension

Shift timing: Monday- Friday: 1st Shift (8 hrs/day & 40 hrs/week)

Pay Rate: $35/hr on W2

JOB ID- 764016

ONLY 8 DAYS PER MONTH ONSITE- 3000 Bob Johnson Road, Raleigh, NC 27603

Either Webcam Interview or In Person Interview

Short Description:

DHHS Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

Complete Description:

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must . This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.

DHB prefers experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with: Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.

Required Skills:

• 3 Years- Experience in curriculum design and developing training materials for adult learners
• 3 Years- Strong content development skills needed.
• 3 Years- Instructional design and technical knowledge needed
• 3 Years- This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.
• Adobe Articulate 360
• Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Highly Desired/Preferred Skills:

• 3 Years- Understands the NC Medicaid Program that drives the efforts of the county, regional, and state staff who administer those programs.
• Experience with adult learning practices, principles and procedures in classroom and on-line presentations

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