Ecommerce Customer Service Associate
Location: Waco, Texas; On-Site
Department: Digital
Reports to: Ecommerce Operations Manager
Summary: Sendero Provisions Co. is seeking a Customer Service Associate to support our growing ecommerce business. You will serve as the frontline representative of our brand, handling customer inquiries across multiple channels while delivering exceptional service. This role requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences that reflect our brand values. You'll be an essential part of our digital team, helping to build customer loyalty through responsive and thoughtful support.
Essential Duties and Responsibilities: (Additional responsibilities may be assigned as needed)
Customer Communication:
Order Management:
Problem Resolution:
Product Knowledge:
Team Support:
Required Qualifications:
Preferred Qualifications:
Physical Requirements:
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