Job Description

Cleaver Brooks is looking for an Enterprise Application Trainer to join our team in Thomasville, GA or Milwaukee, WI . The Enterprise Application Trainer will provide enterprise application user training via original multimedia content, automated training applications, and group training sessions. Training topics may include applications and technologies used throughout the company (e.g. CRM, CPQ, ERP, CMS, eCommerce, productivity and collaboration tools, issue tracking software), business processes, policies, practices, and onboarding walkthroughs. Training content styles must vary between technical and creative based on differing technical aptitudes of trainee audiences. This position will work closely with IT subject matter experts to develop content as well as some internal business units and departments.

Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!

Job Location: Thomasville, GA (or Milwaukee, WI)

Essential functions:

• Investigate, define, and document enterprise application functionality and related business processes.
• Design, create, and maintain knowledge and training content (e.g. announcements, charts, diagrams, guides, manuals, memos, presentations, tables, videos, webinars).
• Configure, test, implement, document, and maintain training applications or solutions.
• Evaluate requirements for new functionality or updates to training applications or solutions.
• Lead training sessions with new and existing enterprise application users, administrators, and stakeholders.

Basic Requirements:

Education:

• Bachelors of Science (B.S.) degree in a technical communication, technical education, training, information technology, or related discipline.

Experience:

• 3 years of technical communication or training experience in a business environment.

Skills/Abilities:

• Technical writing, creative writing, and verbal communication skills.
• Training and teaching skills.
• Organizational and time management skills.
• Deductive reasoning skills.
• Ability to learn and comprehend varied business processes, policies, practices, and their respective purposes.
• Ability to comprehend and synthesize source content into new effective knowledge and training content.
• Ability to recognize improvement opportunities for business processes, policies, or practices.
• Ability to train and teach enterprise application users with all levels of technical aptitude.

Physical Skill & Effort: Work requires a few simple, but rapid, hand operations. Work requires infrequent physical effort and little to no exposure to hazardous conditions.

Working Conditions and Hazards: Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure to hazardous conditions. May require occasional or regular exposure to production plant environments with welding and fabrication operations.

This description indicates the general nature of the tasks and responsibilities required of position given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

Benefits of Being a Cleaver-Brooks Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks:

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

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