Job Description

Company Overview:

As one of the top 50 property management firms in the United States, our client is a recognized leader in multifamily and commercial real estate services. With a dedicated team of over 1,200 professionals, they operate in 10 states currently with five strategically located regional offices in Virginia, North Carolina, and Ohio. Specializing in all facets of multifamily property management, commercial management and brokerage, investments and asset management, they offer comprehensive third-party services for properties across all asset classes. Their expertise includes value-add renovation, new development consultation and lease-up, and detailed due diligence for acquisitions and repositioning efforts.

Position Overview:

The Executive Director of Multifamily Management is the strategic and operational leader for our client’s growing Multifamily portfolio. Combining data‑driven insight with their Aim Higher culture, the role shapes portfolio strategy, drives superior asset performance, cultivates client partnerships, and develops a highly engaged workforce.

Responsibilities:

Strategic Leadership & Portfolio Performance

• Set annual business plans, KPIs and stretch goals that align with the firm’s Mission, Vision & Values; regularly report progress.
• Evaluate property‑level operations, budgets and capital plans; course‑correct to achieve or exceed financial, customer service and other performance targets.
• Direct underwriting and pricing strategy for new management contracts, due diligence and other consulting services provided by managed teams.

Financial & Business Growth

• Manage the assigned departmental budgets and long‑range financial model(s).
• Aggressively pursue new property management and fee income opportunities; negotiate and execute agreements in coordination with key stakeholders and legal advisors.
• Report portfolio results, market intelligence and strategic opportunities.
• Assist with or direct Business Development, Asset Management and Acquisitions efforts as required.

Innovation & Technology

• Lead cross‑functional adoption of prop‑tech, BI dashboards and AI/automation that improve resident experience, operating efficiency and data integrity.
• Explores and champions renewable/energy‑saving ideas that advance owner returns.

Talent Development & Culture

• Directly supervise Directors of Multifamily Management, Director of Maintenance, Commercial Property Management & Multifamily Marketing.
• Build a diverse and robust pipeline of talent through recruitment, coaching, mentorship, incentive programs and other initiatives.
• Uphold a psychologically and philosophically safe workplace where every team member can bring their authentic thoughts, experiences and preferences to work.

Client & Stakeholder Partnership

• Maintain proactive, transparent communication with owners, investors and lenders, delivering insight‑rich reports and strategic recommendations.
• Orchestrate national purchasing programs and vendor partnerships that leverage the firm’s scale.

Compliance, Risk & Governance

• Ensure adherence to federal, state and local housing regulations, fair‑housing laws and company policies.
• Review insurance program and disaster preparedness planning as it relates to managed departments.

Core Competencies (Key Leadership Capabilities)

• Inspirational Leadership & Culture Advocacy – Cultivates high‑performing, inclusive teams that live the Mission, Vision + Values.
• Financial Acumen – Expert in multifamily financial structures, underwriting and portfolio analytics.
• Strategic Agility & Innovation – Anticipates market trends and integrates technology to drive competitive advantage.
• Stakeholder Communication – Crafts clear, compelling narratives for executive, owner and associate audiences.
• Decision Quality – Applies sound judgment and data to make timely, high‑impact decisions.

Qualifications:

• Bachelor’s degree in Business, Real Estate, Finance or related field preferred.
• 15+ years’ progressive multifamily leadership, including oversight of 20,000+ units and multi‑state teams.
• CPM®, CAPS, Broker or comparable credentials strongly preferred.

Work Environment & Travel:

Up to 50% overnight travel across the firm’s markets; valid driver’s license and ability to travel to sites, client meetings, and industry events as required.

Our Mission, Vision, & Values – How This Role Advances Them

Mission‑Driven Impact

• Cultivating great places to live, work, shop & play
• Directs best‑in‑class operations, financial performance and resident‑experience initiatives that keep communities safe, vibrant and profitable.
• Partnering with clients to optimize investment outcomes
• Delivers transparent, insight‑rich reporting and data‑driven recommendations that maximize NOI and asset value for owners and investors.
• Empowering team members to maximize their potential
• Builds an inclusive culture of coaching and recognition, equipping 1,000+ associates for growth and high engagement. Establishes clear measurable performance criteria and instills a culture of accountability and Aiming Higher.
• Embracing social responsibility through service & sustainability ]
• Champions green retrofits, volunteer programs, and vendor practices that reduce environmental impact and strengthen communities.

Vision‑Aligned Leadership

• Create unrivaled value through exceptional performance
• Sets stretch targets, benchmarks and technology pilots that position our client as a market‑leading operator and employer of choice.Helps design and manage clear Key Performance Indicators to measure performance.

Values in Practice

• Professionalism — Demonstrates expertise and a client‑first mindset in every interaction.
• Spirit — Inspires innovation, resilience and optimism across teams. Knows how to have fun while getting things done.
• Teamwork — Facilitates collaboration and knowledge sharing across the organization.
• Transparency — Provides timely, honest communication of performance, risks and opportunities.
• Respect — Treats others well and values their contributions and input.
• Ethics — Upholds integrity as a non‑negotiable.

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