Fixed Operations Consultant Job at Dealer Tire, Chicago, IL

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  • Dealer Tire
  • Chicago, IL

Job Description

As a Fixed Operations Consultant, your essential job functions will include the following:

Operational Management

  • Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
  • Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
  • Quickly build relationships at all levels of the dealership in order to implement change.
  • Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
  • Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
  • Participate in regional meetings.
  • Leverage Carline Specialists and other centralized resources, as needed.
  • Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
  • Manage all activity tracking and account information in Salesforce.
  • Communicate to management as needed on dealership activity challenges.
  • Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

  • Complete service lane assessments at the dealership.
  • Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
  • Understand and interpret dealer data in order to identify opportunities and determine action.
  • Develop product screen recommendation and determine implementation strategy to meet business objectives.
  • Work with dealership to establish retail pricing strategies to meet business objectives.
  • Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
  • Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
  • Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
  • Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
  • Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
  • Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.

Other Duties as Assigned

Position Requirements

  • Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
  • Minimum 5 years of experience in dealership or automotive service operations
  • Project management experience preferred
  • Excellent communication and facilitation skills, and attention to detail
  • Ability to work in a faced paced environment
  • Proficiency at intermediate level with all Microsoft Office products required
  • Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Competencies Required

  • Communication
  • Critical Thinking
  • Developing Program Champions
  • Diagnostic Skills
  • Driving Change
  • Industry/Product Knowledge
  • Initiative
  • Influence
  • Operational Excellence
  • Trusted Advisor

Physical Requirements

  • Standing for long periods of time
  • Frequent bending, crouching, and twisting
  • Lifting at least 35 pounds
  • Travel required – approximately 80%

Job Tags

Work experience placement,

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