Job Description
As a Fixed Operations Consultant, your essential job functions will include the following:
Operational Management
- Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
- Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
- Quickly build relationships at all levels of the dealership in order to implement change.
- Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
- Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
- Participate in regional meetings.
- Leverage Carline Specialists and other centralized resources, as needed.
- Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
- Manage all activity tracking and account information in Salesforce.
- Communicate to management as needed on dealership activity challenges.
- Submit timely update reports, itineraries, and expense reports to management as required.
Operational Execution
- Complete service lane assessments at the dealership.
- Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
- Understand and interpret dealer data in order to identify opportunities and determine action.
- Develop product screen recommendation and determine implementation strategy to meet business objectives.
- Work with dealership to establish retail pricing strategies to meet business objectives.
- Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
- Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
- Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
- Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
- Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
- Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.
Other Duties as Assigned
Position Requirements
- Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
- Minimum 5 years of experience in dealership or automotive service operations
- Project management experience preferred
- Excellent communication and facilitation skills, and attention to detail
- Ability to work in a faced paced environment
- Proficiency at intermediate level with all Microsoft Office products required
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Competencies Required
- Communication
- Critical Thinking
- Developing Program Champions
- Diagnostic Skills
- Driving Change
- Industry/Product Knowledge
- Initiative
- Influence
- Operational Excellence
- Trusted Advisor
Physical Requirements
- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Lifting at least 35 pounds
- Travel required – approximately 80%
Job Tags
Work experience placement,