Job Description

Minnesota Center for Multiple Sclerosis and Midwest Immunology, A Vivo Infusion Company

Medical Practice Front Desk Receptionist

Plymouth, MN

We are seeking a compassionate Front Desk Receptionist that needs moderate supervision, performs a variety of clerical activities to support clinical operations in a neurology and immunology specialty medical practice. Duties include, but are not limited to, providing customer service, telephone management, scheduling, registration, and copay collections. We are looking for someone who is organized, able to multi-task, take initiative, and pay close attention to detail, while remaining welcoming and positive.

Experience working in an immunology, MS, rheumatology, infusions, or oncology clinic a strong plus!

Compensation Range:

• $20.00 - $25.00/Hour

• Bonus Plan Target: 5% Annually (Based on performance)

• Private Equity for the Greater Good -Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, and Vision Insurance

  • Option for HSA w/ employer contribution

• Short & long-term disability

• 401K with Match

• PTO (Accrual of 4+ weeks/year for FT)

• Wellness Reimbursement Program

• Employee Referral Bonus

• Tuition Assistance Program

• Employee Assistance Program

• & More

Employment Type, Schedule, FLSA Status:

• Full-Time

• Monday- Friday | 8:30am- 5:00pm

• FLSA Status: Non-Exempt

Reports To: Clinic Manager

Location: Plymouth, MN: 15655 37th Ave N, Suite 260, Plymouth, MN 55446

Primary Responsibilities:

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  • Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
  • Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information.
  • Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
  • Schedules patients for physician visit. Maintains and updates appointment calendars.
  • Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
  • Notifies clinical personnel of patient arrival.
  • Processes and delivers departmental mail.
  • Tracks down labs on patients and follows up with lab companies when errors occur.
  • Coordinates faxes, files and office information
  • Processes and maintains medical records in accordance with records protocols.
  • Check out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of referrals and other orders.
  • Performs other duties as assigned.

Qualifications:

** Education and Experience**

• High School Diploma or equivalent (GED) is required.

• Medical Terminology

• One (1) year of customer service experience required. One (1) year relevant front-desk experience within a healthcare environment preferred.

• Certification in scheduling and registration preferred.

** Knowledge, Skills and Abilities**

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.

• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.

• Prior experience and demonstrated competence with patient or customer information systems.

• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website:

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl.

The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website:

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name, address, email address, and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com.

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